Mortgage Collections Officer | hybrid
SB Recruitment ·www.sbrecruitment.com
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The Company…..
Our client is a highly regarded specialist lender with an established presence across Australia and New Zealand. Known for flexible home loan solutions and a customer first philosophy, they support customers whose financial circumstances sit outside traditional lending models.
The culture is collaborative and supportive, built on integrity, teamwork and service excellence. Leaders are approachable and experienced, and committed to positive outcomes for both customers and employees.
The Job…..
A permanent opportunity is available in the Sydney CBD office, with an immediate start or four weeks’ notice both welcome.
Reporting to the Collections Manager, you will manage a portfolio of consumer mortgage accounts 30 to 90 days in arrears. The role calls for a balanced approach: achieving strong recovery outcomes while treating every customer with empathy and respect.
Key responsibilities include:
To be successful, you will bring:
If you bring genuine empathy and are seeking a long term permanent role with a well regarded financial services organisation, we would love to hear from you. Email your CV to jquigley@sbrecruitment.com or call Jenny on 02 9002 5005 for a confidential conversation.
Our client is a highly regarded specialist lender with an established presence across Australia and New Zealand. Known for flexible home loan solutions and a customer first philosophy, they support customers whose financial circumstances sit outside traditional lending models.
The culture is collaborative and supportive, built on integrity, teamwork and service excellence. Leaders are approachable and experienced, and committed to positive outcomes for both customers and employees.
The Job…..
A permanent opportunity is available in the Sydney CBD office, with an immediate start or four weeks’ notice both welcome.
Reporting to the Collections Manager, you will manage a portfolio of consumer mortgage accounts 30 to 90 days in arrears. The role calls for a balanced approach: achieving strong recovery outcomes while treating every customer with empathy and respect.
Key responsibilities include:
- Contacting customers about overdue accounts and recovering arrears in a professional, respectful manner
- Negotiating and implementing realistic repayment arrangements tailored to each customer’s circumstances
- Monitoring repayment plans and following up on commitments
- Working with Customer Service, Credit and Legal teams to resolve matters efficiently
- Maintaining accurate records and complying with internal processes and regulatory requirements
- Meeting individual KPIs while contributing to a collaborative, high performing team
To be successful, you will bring:
- A minimum of 18 months’ collections experience in financial services, mortgage collections experience is preferred, however for the right candidate training can be provided
- Confidence when handling sensitive conversations about overdue accounts
- Strong negotiation and influencing skills
- Excellent attention to detail and organisation
- A proactive mindset and the ability to integrate quickly into an established team
If you bring genuine empathy and are seeking a long term permanent role with a well regarded financial services organisation, we would love to hear from you. Email your CV to jquigley@sbrecruitment.com or call Jenny on 02 9002 5005 for a confidential conversation.
Frequently asked questions
Who is hiring for the Mortgage Collections Officer | hybrid role?
SB Recruitment is hiring for the Mortgage Collections Officer | hybrid position, a Shazamme client. Apply directly on the employer's career site.
Where is the Mortgage Collections Officer | hybrid job located?
The Mortgage Collections Officer | hybrid role with SB Recruitment is based in Sydney, NSW, AU. The role is hybrid-friendly.
Is the Mortgage Collections Officer | hybrid role remote?
Yes — the Mortgage Collections Officer | hybrid position at SB Recruitment is hybrid. Candidates based in AU are preferred.
Is the Mortgage Collections Officer | hybrid role full-time or contract?
This is a full time position at SB Recruitment.
What experience level is the Mortgage Collections Officer | hybrid role?
The Mortgage Collections Officer | hybrid position is aimed at mid-level candidates.
How do I apply for the Mortgage Collections Officer | hybrid role at SB Recruitment?
Apply directly on SB Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.