IT Help Desk Support
DeWinter BH ·www.dewintergroup.com
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Title: IT Help Desk Support Specialist
Job Type: Contract
Contract Length: 6 Months
Pay Range: $45 - $50/hour
Start Date: As soon as possible
Location: Fully Remote (Preference for West Coast time zone overlap)
About the Opportunity:
Our client is seeking a skilled IT Help Desk Support professional for a 6-month contract engagement. This role focuses on maintaining operational reliability for a fast-paced team, primarily supporting non-executive staff. You will work within a hybrid Windows and Mac environment, utilizing Azure, Microsoft 365, and Google Workspace to ensure seamless IT operations. This is a high-impact role that requires a self-motivated professional who can hit the ground running. We are flexible regarding schedule and are open to both full-time and part-time (approximately 20 hours/week) arrangements.
Key Responsibilities & Deliverables:
Job Type: Contract
Contract Length: 6 Months
Pay Range: $45 - $50/hour
Start Date: As soon as possible
Location: Fully Remote (Preference for West Coast time zone overlap)
About the Opportunity:
Our client is seeking a skilled IT Help Desk Support professional for a 6-month contract engagement. This role focuses on maintaining operational reliability for a fast-paced team, primarily supporting non-executive staff. You will work within a hybrid Windows and Mac environment, utilizing Azure, Microsoft 365, and Google Workspace to ensure seamless IT operations. This is a high-impact role that requires a self-motivated professional who can hit the ground running. We are flexible regarding schedule and are open to both full-time and part-time (approximately 20 hours/week) arrangements.
Key Responsibilities & Deliverables:
- Ticket Management: Monitor, prioritize, and resolve IT support tickets in Jira within established SLA requirements.
- Lifecycle Management: Accurately manage IT onboarding and offboarding processes, ensuring timely user access provisioning, device setup, and system deactivation while delivering a white-glove experience.
- Hardware & Systems Support: Configure, troubleshoot, and maintain Windows and Mac laptops (including Dell hardware) and collaborate with the Senior Systems Administrator to support productivity tools.
- Cloud Administration: Administer Google Workspace, Microsoft 365, phone, and video conferencing systems. Utilize Microsoft Azure and Entra tools to manage users, devices, and security settings.
- Operational Excellence: Proactively identify, troubleshoot, and resolve recurring IT issues to reduce incidents and maintain operational reliability.
- Support Continuity: Perform routine maintenance tasks and respond to occasional after-hours support requests as directed.
- Proven experience providing Tier 1/2 support in a professional environment.
- Strong proficiency with Windows and Mac OS environments; experience with Dell hardware is a plus.
- Hands-on experience with Google Workspace, Microsoft 365, and Azure/Entra administration.
- Demonstrated ability to work autonomously and manage your own time effectively in a fully remote setting.
- Strong communication skills with a focus on delivering excellent, user-focused support.
- Experience utilizing ticketing systems (specifically Jira) for incident management.
Frequently asked questions
Who is hiring for the IT Help Desk Support role?
DeWinter BH is hiring for the IT Help Desk Support position, a Shazamme client. Apply directly on the employer's career site.
Where is the IT Help Desk Support job located?
The IT Help Desk Support role with DeWinter BH is based in San Francisco, CA, US. The role is remote-friendly.
Is the IT Help Desk Support role remote?
Yes — the IT Help Desk Support position at DeWinter BH is remote. Candidates based in US are preferred.
What does the IT Help Desk Support role pay?
DeWinter BH lists the IT Help Desk Support role at up to USD 55 per hour.
Is the IT Help Desk Support role full-time or contract?
This is a full time position at DeWinter BH.
What experience level is the IT Help Desk Support role?
The IT Help Desk Support position is aimed at mid-level candidates.
How do I apply for the IT Help Desk Support role at DeWinter BH?
Apply directly on DeWinter BH's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.