Customer & Operations Officer

Full?time | Hybrid working | National community organisation

Are you an organised, proactive all?rounder who loves keeping things running smoothly? Join a national community?focused organisation in a varied role that blends customer service, operations support, data administration and facilities coordination.

This position is ideal for someone who enjoys being the go?to person, thrives in a fast?paced environment, and takes pride in delivering high?quality support across multiple teams and office locations.

About the Role

As the Customer & Operations Officer, you’ll play a key part in ensuring day?to?day operations run efficiently. You’ll support front?of?house and back?of?house functions, assist with organisational reporting, coordinate facilities and fleet needs, and help maintain safe, functional and well?organised workspaces.

You’ll work closely with internal stakeholders, suppliers and contractors, providing responsive customer service and reliable operational support across the organisation.

Key Responsibilities

• Operational data & reporting — Maintain databases, support data capture, and assist with organisational reporting.

• Project & audit support — Provide administrative support for projects and compliance activities.

• Customer service — Respond to enquiries, support reception coverage, and assist with events and training.

• Policy & process implementation — Support best?practice systems and continuous improvement.

• Operations coordination — Assist with fleet, facilities, procurement, contractor coordination, onboarding/offboarding and WHS actions.

• Office administration — Manage mail, equipment, catering, office upkeep and general administrative tasks.

About You

You’re someone who enjoys variety, takes initiative, and can juggle competing priorities with confidence. You bring strong communication skills, excellent organisation, and a collaborative approach.

You’ll have:

• Experience in administration, facilities, fleet or procurement

• Strong data entry and reporting skills

• Great time management and the ability to prioritise

• A flexible, team?focused working style

• Ability to work independently and adapt in a dynamic environment

• A current driver’s licence and relevant compliance checks

It’s a bonus if you have:

• Advanced Microsoft skills

• Creative problem?solving ability

• Experience in the community or not?for?profit sector

• Project coordination experience

Why You’ll Love This Role

• Hybrid working arrangement

• Supportive, mission?driven organisation

• Varied, hands?on role with plenty of learning opportunities

• Work that contributes to meaningful community outcomes