HR Shared Services Advisor

An HR shared services organization is seeking an HR Shared Services Advisor in Pensacola, FL. This hybrid role supports employees through case management, phone-based service, and HR operations with a focus on accurate resolution and employee support.

About the Opportunity:

• Schedule: Monday to Friday
• Hours: Standard business
• Setting: Hybrid (3 days per week)

Responsibilities:

• Serve as a primary point of contact for employee HR inquiries and provide timely, professional support
• Manage employee cases from intake through resolution, ensuring accurate documentation and follow-up
• Support disability-related inquiries and coordinate with third-party vendors as needed
• Use HR systems to validate data, maintain records, and support reporting and compliance activities
• Assist with shared services processes and contribute to ongoing process improvement efforts

Qualifications:

• Experience in HR shared services, HR operations, benefits administration, leave administration, employee relations, or a related employee-facing HR support role
• Experience providing phone-based employee support and managing HR case work
• Experience in maintaining accurate documentation and ensuring timely issue resolution
• Experience using Oracle HCM or a similar HR system
• Strong customer service, communication, and problem-solving skills
• Knowledge of HR shared services operations and regulatory requirements related to employee support functions

Desired Skills:

• Experience supporting disability-related inquiries and coordinating with external vendors
• Experience with HR reporting and data validation
• Background in process improvement within HR operations