Senior Service Consultant

Senior Service Consultant

Permanent | 37 Hours per Week
Location: Bristol or Malvern | Hybrid Working Available
Travel Required

We’re partnering with a leading organisation operating across complex Defence and government environments to appoint an experienced Senior Service Consultant.

This is an excellent opportunity for a senior service professional with strong experience across Service Design, Service Architecture and Service Development to play a key role in shaping high-quality, compliant and operationally sound solutions.

Working closely with customer-facing, bid, service and technical teams, you’ll provide subject matter expertise across the full service lifecycle, with a particular focus on Bid and Pre-Bid activity, service integration, support models and operational readiness.

The Opportunity

As Senior Service Consultant, you’ll provide specialist service lifecycle expertise across complex bids, programmes and customer engagements.

You’ll help shape service strategies and bid responses by ensuring customer requirements are fully understood, translated into practical service models and aligned to operational, technical and governance expectations.

A key part of the role will involve working directly with Ministry of Defence and wider government stakeholders, alongside internal teams and delivery partners, to develop service solutions that are robust, compliant and ready for transition into live operation.

This is a highly collaborative role suited to someone who can combine deep service-management expertise with strong stakeholder engagement, commercial awareness and the ability to operate independently in complex environments.

Key Responsibilities

You’ll play a key role in shaping and delivering effective service solutions by:

• Acting as a subject matter expert across the service lifecycle, supporting bids, proposals and customer engagements.
• Identifying customer and business requirements and translating them into appropriate service and support models.
• Developing costed service solutions and providing service lifecycle input into bid responses.
• Leading and contributing to Bid and Pre-Bid activities, ensuring service requirements are fully understood and clearly articulated.
• Operating autonomously and resolving complex service issues with minimal direction.
• Ensuring proposed solutions align with established Service and Technical Operations policies, standards and processes.
• Influencing stakeholders across a range of levels to build alignment and achieve positive outcomes.
• Collaborating with Service Design and Transition, Service Operations and Technical Operations teams.
• Ensuring service design packages are fully developed, approved and ready to support successful Service Transition.
• Applying knowledge of MoD bid processes, frameworks and governance requirements to shape compliant service inputs.
• Producing high-quality service documentation, support models and operational artefacts.
• Supporting the development of service integration, transition and operational-readiness strategies across the full service lifecycle.

About You

You’ll have significant experience within Service Design, Service Architecture or Service Development, ideally gained within large, complex or highly regulated organisations.

You will also have:

• Significant experience designing and developing service solutions within complex organisations.
• Demonstrable experience contributing to or leading Bid and Pre-Bid activity.
• Experience producing high-quality service inputs, support models and costed responses.
• Proven experience working within Ministry of Defence or wider government environments.
• Strong understanding of governance, service expectations, operational constraints and risk.
• Experience shaping and contributing to MoD bid submissions.
• The ability to interpret complex requirements and align service solutions to relevant frameworks and standards.
• Experience producing compliant service documentation.
• A strong track record of engaging and influencing senior stakeholders, customers, partners and internal teams.
• Experience producing service artefacts including:
  • Service models
  • Integration diagrams
  • High-level plans
  • Service design packages
  • Operational documentation
• Strong communication, analytical and problem-solving skills.
• The ability to work independently while contributing effectively across multidisciplinary teams.

Essential Qualifications

You’ll also hold:

• ITIL 4 Managing Professional, or another advanced ITIL qualification beyond Foundation level.
• SAFe certification, or equivalent practical experience working within a SAFe environment.

Why Apply?

This is a fantastic opportunity to take on a senior service role supporting complex, mission-critical Defence and government programmes.

In return, you’ll benefit from:

• A permanent, 37-hour working week.
• The option to be based at either Bristol or Malvern.
• Hybrid working arrangements.
• Exposure to complex Defence, government and technology programmes.
• The opportunity to influence major bid and pre-bid activity.
• A senior position with genuine ownership across Service Design, Service Architecture and Service Transition.
• The opportunity to work with multidisciplinary technical, operational and customer-facing teams.
• Career development within a highly complex, technology-led environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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