Call centre officer
Chandler Macleod ·www.chandlermacleod.com
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Contact Centre Officer – Parramatta
Location: Parramatta CBD
Contract: Initial 6-month assignment with strong potential for extension
Work Arrangement: Full-time onsite during training, then hybrid (6 days per month in the office)
Hours: Full-time rotating roster, 8-hour shifts between 8:00am – 6:00pm
Pay Rate: $41 per hour + Super
Are you a customer service professiona? Do you thrive in a fast-paced and supportive environment? We're seeking an enthusiastic Contact Centre Officer to join a dynamic team based in the heart of Parramatta.
This is a fantastic opportunity to work in a fun, collaborative workplace where your communication skills and customer-first mindset will make a real difference. Following a comprehensive onsite training period, you'll enjoy a flexible hybrid work arrangement while continuing to develop your career within a highly respected organisation.
About the Role
As a Contact Centre Officer, you will be responsible for managing inbound customer interactions across multiple channels, including phone, email, and online communications. You will assist customers with enquiries, complaints, and follow-up requests while striving to achieve first-contact resolution wherever possible.
The role involves supporting a diverse customer base, including potentially vulnerable members, requiring empathy, professionalism, and the ability to adapt your communication style to meet individual needs.
About You
Why Apply?
Location: Parramatta CBD
Contract: Initial 6-month assignment with strong potential for extension
Work Arrangement: Full-time onsite during training, then hybrid (6 days per month in the office)
Hours: Full-time rotating roster, 8-hour shifts between 8:00am – 6:00pm
Pay Rate: $41 per hour + Super
Are you a customer service professiona? Do you thrive in a fast-paced and supportive environment? We're seeking an enthusiastic Contact Centre Officer to join a dynamic team based in the heart of Parramatta.
This is a fantastic opportunity to work in a fun, collaborative workplace where your communication skills and customer-first mindset will make a real difference. Following a comprehensive onsite training period, you'll enjoy a flexible hybrid work arrangement while continuing to develop your career within a highly respected organisation.
About the Role
As a Contact Centre Officer, you will be responsible for managing inbound customer interactions across multiple channels, including phone, email, and online communications. You will assist customers with enquiries, complaints, and follow-up requests while striving to achieve first-contact resolution wherever possible.
The role involves supporting a diverse customer base, including potentially vulnerable members, requiring empathy, professionalism, and the ability to adapt your communication style to meet individual needs.
About You
- Exceptional verbal and written communication skills.
- Previous contact centre experience is highly advantageous.
- Strong customer service focus with a genuine desire to help people.
- Confidence engaging with customers and stakeholders, maintaining a professional and friendly phone manner.
- Strong computer skills, including Microsoft Word, Outlook, and Excel.
- Proven ability to manage challenging conversations with professionalism, empathy, and resilience.
- Understanding of the financial services industry is advantageous.
- Commitment to continuous learning and professional development.
- Strong organisational skills with the ability to prioritise workload and meet deadlines.
Why Apply?
- Competitive hourly rate of $41 + Super.
- Convenient Parramatta CBD location.
- Supportive and engaging team culture.
- Hybrid working model after training.
- Strong likelihood of contract extension for high performers.
Frequently asked questions
Who is hiring for the Call centre officer role?
Chandler Macleod is hiring for the Call centre officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Call centre officer job located?
The Call centre officer role with Chandler Macleod is based in Parramatta, NSW, AU. The role is hybrid-friendly.
Is the Call centre officer role remote?
Yes — the Call centre officer position at Chandler Macleod is hybrid. Candidates based in AU are preferred.
What does the Call centre officer role pay?
Chandler Macleod lists the Call centre officer role at AUD 39–41 per hour.
Is the Call centre officer role full-time or contract?
This is a full time position at Chandler Macleod.
What experience level is the Call centre officer role?
The Call centre officer position is aimed at mid-level candidates.
How do I apply for the Call centre officer role at Chandler Macleod?
Apply directly on Chandler Macleod's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.