Japan Technical Manager

The Japan PaCo Technical Manager shall provide hands-on leadership for all ION Packet Core customer engineering activities and technical support within Japan. It covers a wide range of Packet Core product across EPC and vEPC. The manager will ensure that all customer engineering deliveries and projects in Japan “delight our customers” by the provision of engineering services which have the highest standards of quality, timeliness and professionalism.
The manager will build close relationships with our customers’ engineering, rollout and support teams and build the detailed understanding of the customer networks, solutions and designs which will allow him/her to act as a trusted advisor of both internal (e.g. business development and sales leads) and external stakeholders (e.g. customer engineering leads, customer operational leads).
The role is based in Tokyo Japan.

Key Responsibilities

• Support detailed design and rollout for key PaCo projects in Japan as the senior engineering lead in-country.
• Provide operational leadership of all Japan customer engineering activities including active participation and technical and people leadership of the customer engineering team, ongoing review of cost effectiveness, quality and timeliness of customer engineering deliverables and identification and execution of corrective actions as necessary.
• Build detailed network, solution and design knowledge of all customer solutions deployed in the local market
• Management and planning of team technical and non-technical training needs in order to build a high performance local team with the highest levels of skills in the technologies that are relevant to the local market place.
• Planning of medium and long term team staffing needs and recruitment of extra staff when required.
• Goal setting and performance management of team members.
• Managing external resources and sub-contractors.
• Managing the local verification labs
• Member of APJ IP CE&TS management team
• Demonstrate the highest levels of “ONE TEAM” spirit working with the PM, Pre-sales, Sales teams to provide the best outcome for our customers
• Provide input and guidance to internal IP BDM and Customer Delivery teams to assist with pre-sales activities

Requirements

Experience

• 10+ years industry experience including >7 years in direct customer facing roles
• 5+ years hands-on experience with design, integration and verification of Mobile and Packet Core equipment solutions in customer projects
• Familiar with the Nokia mobile packet core portfolio
• Familiar with Nokia tools and processes is valuable
• Experience in people management will be valuable
• Experience with Unix/Linux and OpenStack will be valuable

Skills

• Proficiency in Japanese is highly desirable
• Knowledge of the related 3GPP standards and specifications
• Knowledge of cloud computing and virtualization
• Solid experience in handling of complex projects involving multiple teams and products. Effective in multi-tasking under time and resource constraint
• Experience in handling of crisis situation and management escalations
• Deep understanding of mobile core networks, architectures and applications
• Deep understanding of Packet Core integration, design and configuration
• Strong analytical skill and ability to manage difficult situations
• Strong customer communication and management skills
• Good people management and development skills

Industry

• Information Technology & Services
• Telecommunications

Employment Type

Full-time

Job Functions

• Engineering
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• Information Technology