Principal Service Delivery Officer
Halcyon Knights ·www.halcyonknights.com.au
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About the client
Our client is seeking an experienced Service Delivery Officer - Projects to support the delivery of strategic business improvement initiatives, stakeholder engagement activities and service provider partnership frameworks. This is an excellent opportunity to join a high-performing government team on a long-term temporary assignment, contributing to operational efficiency, governance and service delivery outcomes.
About the role
About You
Benefits:
Our client is seeking an experienced Service Delivery Officer - Projects to support the delivery of strategic business improvement initiatives, stakeholder engagement activities and service provider partnership frameworks. This is an excellent opportunity to join a high-performing government team on a long-term temporary assignment, contributing to operational efficiency, governance and service delivery outcomes.
About the role
- Lead and support business improvement and project initiatives that enhance service delivery outcomes.
- Develop policies, procedures, guidelines, templates and operational frameworks.
- Provide advice and support on stakeholder engagement, governance and service provider management.
- Identify and implement process improvements to support efficient and consistent business practices.
- Manage stakeholder relationships and collaborate across teams to deliver project outcomes.
- Ensure activities align with relevant legislation, policy, governance and compliance requirements.
About You
- Previous experience working within a State Government environment.
- Strong project management and business improvement experience.
- Exceptional writing skills with experience preparing policies, procedures and guidelines.
- Highly developed stakeholder engagement and relationship management skills.
- Excellent organisational skills with the ability to manage competing priorities.
- Advanced Microsoft Office skills, including Word, Excel and PowerPoint.
- Able to obtain current police checl
Benefits:
- ASAP commencement.
- Contract through to 30 November 2026 with potential extension.
- Brisbane CBD location.
- Hybrid working arrangement available (60% office / 40% WFH following probation).
- Full-time hours, Monday to Friday (36.25 hours per week).
- AO7 equivalent rate of $88.29 per hour + super.
Frequently asked questions
Who is hiring for the Principal Service Delivery Officer role?
Halcyon Knights is hiring for the Principal Service Delivery Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Principal Service Delivery Officer job located?
The Principal Service Delivery Officer role with Halcyon Knights is based in Brisbane, NSW, AU.
Is the Principal Service Delivery Officer role full-time or contract?
This is a full time position at Halcyon Knights.
What experience level is the Principal Service Delivery Officer role?
The Principal Service Delivery Officer position is aimed at principal-level candidates.
How do I apply for the Principal Service Delivery Officer role at Halcyon Knights?
Apply directly on Halcyon Knights's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.