PDC Specialist

Monroe Consulting Group Philippines, an executive search and recruitment firm, is recruiting on behalf of a leading global company in optical and medical technology. Our client is seeking a PDC (Practice Development Consulting) Specialist to join their growing team in the Philippines.

The PDC Specialist will serve as a practice development and business performance advisor to clinics, helping improve patient journey, conversion, counselling effectiveness, and overall clinic performance. The role will work closely with clinics and frontline teams to identify business gaps, develop customized growth strategies, and support the successful implementation of the client's solutions.

Key Responsibilities:
Practice Consulting & Business Performance Advisory

• Conduct structured clinic audits covering the patient journey, conversion funnel, and clinic workflows.
• Identify gaps in lead management, counselling, and patient experience.
• Provide data-driven recommendations and customized growth plans with clear KPIs.
• Act as a strategic advisor to support long-term clinic growth.

PDC Strategy & Market Deployment

• Identify and prioritize high-potential clinics for targeted intervention.
• Align PDC programs with SMILE PRO and PRESBYOND growth strategies.

Conversion Excellence & Patient Journey Optimization

• Drive end-to-end conversion improvements, from lead generation through surgery.
• Improve appointment booking and consultation effectiveness.
• Optimize the in-clinic patient journey to minimize patient drop-offs.

Counselling Excellence & Capability Building

• Design and deliver training programs for counsellors, optometrists, and call center teams.
• Enhance communication, objection handling, and patient expectation management.
• Foster a “first procedure of choice” mindset among relevant stakeholders.

In-Clinic Branding, Tools & Materials

• Develop in-clinic tools, scripts, and educational materials.
• Simplify refractive concepts to make them easier for patients to understand.
• Ensure consistent in-clinic branding and communication for the solutions.

Job Requirements

• Bachelor's degree in Business, Optometry, Health Sciences, Healthcare Management, or any related field.
• Minimum of 3 years of relevant experience in healthcare, pharmaceutical, medical devices, ophthalmology, or clinic/practice management.
• Proven experience in at least one of the following areas:
• Practice development or clinic consulting
• Sales enablement or commercial excellence
• Patient journey, clinic management, or customer experience
• Experience in training, coaching, and capability building for frontline teams, whether in small or large group settings.
• Experience in refractive, ophthalmology, or optometry is a strong advantage.
• Certifications or training in coaching, consulting, or customer experience are an advantage.

Key Competencies

• Strong consulting and advisory skills
• Business acumen and data-driven problem solving
• Excellent communication and presentation skills
• Training and coaching capabilities
• Strong stakeholder management and relationship-building skills

1. Ability to translate business insights into practical clinic growth initiative.