Account Manager/ Process Manager - Mail Operations (Email Security)

Sutherland Global ·jobs.sutherlandglobal.com

Location Taguig, NCR, Philippines
Type Full time
Level Mid
Source Shazamme
Corporate
Apply direct

Company Description:

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

 

Job Description:

*For Pooling Purposes*

Role Summary:

Drive client success, delivery excellence, and strategic growth for email operations, spam/abuse mitigation, and Trust & Safety programs.

Key Responsibilities:

  • Serve as the primary client interface, managing governance, reporting, and strategic alignment.
  • Oversee end-to-end delivery of email operations, ensuring SLA, quality, and compliance adherence.
  • Analyze trends, risks, and performance metrics using Splunk-driven insights to guide decision-making.
  • Manage multi-vendor ecosystems and ensure alignment across global stakeholders.
  • Identify opportunities for process optimization, automation, and innovation.
  • Drive continuous improvement initiatives and implement industry best practices.
  • Ensure compliance with regulatory, privacy, and email security standards.
  • Support business growth through solutioning, upsell opportunities, and thought leadership.

Qualifications:

Required Skills & Qualifications:

  • 8+ years of experience in email operations / Trust & Safety / SOC / security operations.
  • Deep expertise in SMTP, SPF, DKIM, DMARC, and email ecosystems.
  • Strong hands-on experience with Splunk.
  • Proven experience managing global clients and 24x7 operations.
  • Strong communication, stakeholder management, and strategic thinking skills.

Additional Information:

All your information will be kept confidential according to EEO guidelines.

Frequently asked questions

Who is hiring for the Account Manager/ Process Manager - Mail Operations (Email Security) role?
Sutherland Global is hiring for the Account Manager/ Process Manager - Mail Operations (Email Security) position, a Shazamme client. Apply directly on the employer's career site.
Where is the Account Manager/ Process Manager - Mail Operations (Email Security) job located?
The Account Manager/ Process Manager - Mail Operations (Email Security) role with Sutherland Global is based in Taguig, PH.
Is the Account Manager/ Process Manager - Mail Operations (Email Security) role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the Account Manager/ Process Manager - Mail Operations (Email Security) role?
The Account Manager/ Process Manager - Mail Operations (Email Security) position is aimed at mid-level candidates.
How do I apply for the Account Manager/ Process Manager - Mail Operations (Email Security) role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct