Customer Care Representative- Spanish/English (Temporary)

Sutherland Global ·jobs.sutherlandglobal.com

Location Dallas, TX, United States
Work type Remote
Type Full time
Level Mid
Source Shazamme
Technology Full-time
Apply direct

Company Description:

Temporary position- 6 month contract

Can you deliver exceptional service to customers who call in looking for answers to questions?  Are you an active listener who can leverage probing question to provide solutions? Do you have an enthusiastic personality and a strong attention to detail?

Join Us.

Job Description:

Temporary position- 6 month contract

$19/hour

In this work from home role, you will have the opportunity to work with, and directly assist, both families and schools that participate in the scholarship program. This will include responding to incomings calls related to student inquiries as well as scholarship application and funding status to ensure that all questions are answered, callers are satisfied and students are registered.

We will provide all equipment, but to be successful when working from home you must have reliable, hard-wired internet service and a quiet, distraction-free place to work. 

Qualifications:

  • Excellent verbal and written communication skills; strong multitasking abilities
  • Fluency in English & Spanish (will be tested at application)
  • Drive to solve problems and meet goals
  • Familiarity with Microsoft Office tools
  • Experience in customer service
  • Excellent wired internet connectivity and a quiet, distraction-free, secure place to work.

Additional Information:

This role is open to those eligible to work in the USA. 

 

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Frequently asked questions

Who is hiring for the Customer Care Representative- Spanish/English (Temporary) role?
Sutherland Global is hiring for the Customer Care Representative- Spanish/English (Temporary) position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Care Representative- Spanish/English (Temporary) job located?
The Customer Care Representative- Spanish/English (Temporary) role with Sutherland Global is based in Dallas, TX, US. The role is remote-friendly.
Is the Customer Care Representative- Spanish/English (Temporary) role remote?
Yes — the Customer Care Representative- Spanish/English (Temporary) position at Sutherland Global is remote. Candidates based in US are preferred.
Is the Customer Care Representative- Spanish/English (Temporary) role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the Customer Care Representative- Spanish/English (Temporary) role?
The Customer Care Representative- Spanish/English (Temporary) position is aimed at mid-level candidates.
How do I apply for the Customer Care Representative- Spanish/English (Temporary) role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct