Technical Services Representative

Job Profile Summary
Under limited supervision, provides technical support in the configuration, maintenance, restoration, and functions of all products deployed for a defined internal/external customer or account base.

Essential Functions

• Serves as a central point of contact to consult and/or address specific technical and service-related problems with customers on automation portfolio and deployed technologies.
• Interfaces with customers to provide product information and instructions.
• Supports the FedEx enterprise network, focusing on network infrastructure, PCs, FedEx-owned computer equipment, and hardware (such as printers and scan guns).
• Troubleshoots wiring infrastructure and handles basic networking tasks, including understanding routers, switches, access points, and different types of cabling.
• Provides guidance to less experienced co-workers and contract personnel.
• Works with the West district team, adapting to time differences as needed.
• Performs other duties as assigned.

Minimum Education

• Associate Degree or equivalent in computer technology, information technology, computer engineering, and/or equivalent formal training or work experience.

Minimum Experience

• Four (4) years equivalent work experience in a technology support environment.

Knowledge, Skills, and Abilities

• Good communication and organizational skills.
• Strong customer orientation and customer service skills.
• Leadership and teamwork abilities, with experience in TSRI or TSRII roles.
• Basic networking knowledge, including routers, switches, access points, and cabling types.
• Ability to use a telephone, keyboard, and view a computer screen.
• Field service experience and familiarity with color codes.
• Must be able to interact effectively with customers and team members.

Job Conditions

• Ability to lift 75 pounds.
• Must be able to operate a vehicle in compliance with established procedures.

Location

• Must be domiciled in Honolulu, Hawai'i, and able to at Oahu hub and travel around the Hawaiian region as needed.