Lead - Dialer Administration

Sutherland Global ·jobs.sutherlandglobal.com

Location Angeles, Central Luzon, Philippines
Type Full time
Level Lead
Source Shazamme
Banking & Financial Services
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Company Description:

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Dialer Admin Specialist.

If you are a Dialer Lead looking for a global career, do not miss this opportunity!

Job Description:

Dialer Administrator gets to:

  • Perform daily uploads, downloads, and importing of dialer schedules.
  • Document activities for outbound dialer.
  • Analyze dialer-output data to identify potential problems/issues.
  • Run payment reports regularly
  • Create and update dialing campaigns. Filter, list strategies and reports.
  • Monitor and adjust performance of the dialer systems.
  • Complete other duties as assigned by the markets.

Qualifications:

Our most successful candidates will have:

  • Intermediate to advanced proficiency level with Microsoft Excel
  • Working knowledge on a dialer system and auto-dialer operation/concepts
  • Working knowledge on basic statistics and ability to comprehend and analyze dialer-output data
  • Basic understanding of database-design principles, data structures and optimizations
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Internal:

  • Must have FY25 PDP rating of Exceeds Expectations (4) or Outstanding (5)
  • Tenure of at least 18 months
  • No Active DA

Frequently asked questions

Who is hiring for the Lead - Dialer Administration role?
Sutherland Global is hiring for the Lead - Dialer Administration position, a Shazamme client. Apply directly on the employer's career site.
Where is the Lead - Dialer Administration job located?
The Lead - Dialer Administration role with Sutherland Global is based in Angeles, PH.
Is the Lead - Dialer Administration role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the Lead - Dialer Administration role?
The Lead - Dialer Administration position is aimed at lead-level candidates.
How do I apply for the Lead - Dialer Administration role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct