Receptionist

Position: Receptionist - Part-Time (FT Job Share)

Salary: £25-27k per annum (pro rata)
Location: Milton Keynes

WSR is recruiting for a professional Part-Time Receptionist (Job Share) on behalf of our global client based in Milton Keynes.

As the primary point of contact, you will play a crucial role in delivering exceptional customer service to both colleagues and visitors, ensuring a warm and welcoming experience.

This position entails a diverse range of tasks, including managing various administrative duties and providing support through different communication channels.

Receptionist Key Responsibilities:

- Deliver outstanding customer service by offering a warm and professional welcome to all internal, external, and digital visitors.

- Prioritise incoming communication channels, giving immediate attention to callers while ensuring live chat and visitor needs are promptly addressed.

- Manage visitor sign-in and sign-out procedures, ensuring appropriate parking arrangements and providing tokens for barrier access.

- Oversee site access passes for contractors, ensuring their return at the end of each day to maintain site security.

- Update the welcome screen with external visitors' details before their visit and remove them after their departure, with appropriate host agreement when necessary.

- Maintain a clean and presentable reception area, ensuring the coffee/drinks station is stocked and tidy.

- Handle incoming and outgoing post, including special deliveries, and maintain postage on the franking machine.

- Administer fleet requirements, such as hiring cars and managing the pool car, maintaining accurate records.

- Book flights, hotels, and taxis as required, ensuring proper authorization has been obtained.

- Manage non-core procurement processes efficiently within the system.

- Respond to and manage inquiries left in the MKinfobox promptly, redirecting messages, logging complaints, and providing information as needed.

- Log customer complaints onto the ticketing system, even if customers are online for extended periods.

- Address 'Livechat' enquiries and link them to relevant information.

- Forward inbound leads and enquiries to the lead management team in a timely manner.

- Demonstrate a proactive approach to health and safety, mitigating risks and ensuring a safe working environment.

Receptionist Essential Skills:

- Previous experience in a professional 'front of house' role within a business setting.

- Excellent communication skills to interact effectively with individuals at all levels.

- Strong organisational skills to manage multiple tasks efficiently.

- Proficiency in Microsoft Office applications, including Excel and Word.

- Numerical and analytical aptitude.

- Self-motivated and capable of working independently with minimal supervision.

Receptionist Desirable Skills:

- Familiarity with web-based chat and other software packages.

- Prior experience in company fleet administration.

Receptionist Supporting Information:

- Must reside within daily commuting distance of Milton Keynes.

- Adherence to health and safety policies.

- Possession of a clean driving license.

- Right to work in the UK.

- Ability to cover for job share partner.

- Willingness to travel within the UK and potentially to other offices if required.

Benefits 

• 25 days holiday – option to buy up to 5 further days during February benefits window
• Pension auto enrolled via salary sacrifice starting with employee and employer at 4%, employer matches up to 5% max, employee can contribute up to 50%
• PMI single cover after 6 months, option to add partner/family at employee cost in benefits window (February)
• Life Assurance 1 x salary after 6 months, option to increase at employee cost in benefits window (February)
• Flexible benefit options (select in February cost deducted from pay over 10 months) e.g., dental insurance, critical illness

If you’re looking for a receptionist role within a thriving, global organisation, please click apply now, or call the WSR team at 01908 616184 for an informal chat.