Senior Customer Success Manager
MLC GROUP IT ·www.mlc.shazamme.com
Apply directSenior Customer Success Manager, Intelligence Services
As a Senior Customer Success Manager, you will be joining a fast-paced, high-growth team delivering innovative security solutions that protect our clients. You will be part of an incredible customer success team with a rapidly growing client portfolio, ensuring our users get the most value out of our products and services. Don’t miss your opportunity to become a Futurist!
What You’ll Do
As a Senior Customer Success Manager, you will:
- Be responsible for a portfolio of cross-industry corporate, commercial, and enterprise clients.
- Execute our client engagement strategy to deliver positive outcomes for clients and power account renewals and upsell.
- Identify and assess risk factors to accounts and orchestrate interventions.
- Work closely across the Intelligence Services team and with adjacent teams — Onboarding, Training, Support, Operations — to construct and scale solutions that nurture our relationships with clients.
- Learn our platform, become fluent in cybersecurity topics, and build familiarity with the functional areas (SOC, IR, Vulnerability Management, GRC) where we deliver value.
- Manage the customer journey and maximize our value to our users.
- Regularly capture, analyze, and share the voice of the customer regarding their experience with Recorded Future.
What You’ll Bring
- Ability to work from our Tokyo office
- Native or Fluent Japanese and Conversational English
- Experience designing and executing communications and/or customer success programs
- A background in delivering client-focused outcomes
- Strong presentation and facilitation skills
- Strong program management abilities
- The ability to gather and understand the client’s needs
- A positive, collaborative, and energetic style with a drive to make an impact
Additional Skills (preferred but not required):
- 3 years of SaaS experience, including subject matter expertise in commercial/enterprise customer communications
- Experience with Salesforce.com, Gainsight a plus
Requirements
What You’ll Bring
- Ability to work from our Tokyo office
- Native or Fluent Japanese and Conversational English
- Experience designing and executing communications and/or customer success programs
- A background in delivering client-focused outcomes
- Strong presentation and facilitation skills
- Strong program management abilities
- The ability to gather and understand the client’s needs
- A positive, collaborative, and energetic style with a drive to make an impact
Additional Skills (preferred but not required):
- 3 years of SaaS experience, including subject matter expertise in commercial/enterprise customer communications
- Experience with Salesforce.com, Gainsight a plus
Frequently asked questions
Who is hiring for the Senior Customer Success Manager role?
MLC GROUP IT is hiring for the Senior Customer Success Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Senior Customer Success Manager job located?
The Senior Customer Success Manager role with MLC GROUP IT is based in US.
What does the Senior Customer Success Manager role pay?
MLC GROUP IT lists the Senior Customer Success Manager role at USD 14,000,000–16,000,000 per year.
Is the Senior Customer Success Manager role full-time or contract?
This is a full time position at MLC GROUP IT.
What experience level is the Senior Customer Success Manager role?
The Senior Customer Success Manager position is aimed at senior-level candidates.
How do I apply for the Senior Customer Success Manager role at MLC GROUP IT?
Apply directly on MLC GROUP IT's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.