Field Service Manager

Professional Technical BroadBean ·www.professional-technical.com

Location Birmingham, West Midlands, England
Work type Onsite
Salary GBP 53,000 - 54,000 / year
Type Full time
Level Mid
Source Shazamme
Field Service
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We are seeking an experienced Field Service Manager to lead a team of engineers working on Automatic and Industrial Doors covering Birmingham and Midlands. This role is new to the market due to continued growth of the company, and is definitely one not to be missed. Be part of an award winning facilities management company, undergoing market leading training to enhance your career progression. You will ensure that planned and reactive maintenance is delivered efficiently, safely, and to the highest standards, while supporting engineers with technical guidance and operational management.The role involves managing workloads, call-out rotas, performance monitoring, and ensuring service level agreements are consistently met. With this comes with a generous salary and great benefits package of £53,000 basic salary, door to door payments, company van, 25 days holiday plus stats, company performance related bonus (annually - Usually around £1500), private medical care - including dental.

Responsibilities

  • Lead and supervise a team of door engineers, providing day-to-day support, guidance, and development
  • Oversee planned preventative maintenance (PPM) and reactive work for automatic and industrial doors
  • Provide technical support for complex faults, installations, or major incidents
  • Coordinate engineer workloads, call-out rotas, and labour utilisation
  • Monitor KPIs, service levels, and ensure high standards of customer service
  • Ensure accurate recording of service reports, timesheets, and job completion data
  • Manage holiday planning, absence cover, and conduct performance reviews
  • Investigate and report accidents, near misses, and disciplinary issues following company policy
  • Support training and development to ensure engineers stay up-to-date with technical and industry standards
  • Monitor parts and material usage, reporting any budget variances

Skills, Experience & Requirements

  • Proven experience managing or supervising engineers, preferably in the door industry
  • Strong technical knowledge of Automatic & Industrial Doors (installation, maintenance, fault-finding)
  • Experience delivering PPM schedules and reactive maintenance programmes
  • Excellent leadership, communication, and organisational skills
  • Ability to prioritise workloads in a fast-paced, field-based environment
  • Strong problem-solving and technical support capabilities
  • Competent IT skills for reporting and service documentation

Benefits

  • Basic salary - £53,000
  • Company Van
  • Annual company performance related bonus (Around £1500)
  • Private healthcare - Including dental - for use of family members also
  • Door to Door payments
  • 25 days holiday + stats
  • Market leading training
  • Be part of an award winning Facilities Management company.

Frequently asked questions

Who is hiring for the Field Service Manager role?
Professional Technical BroadBean is hiring for the Field Service Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Field Service Manager job located?
The Field Service Manager role with Professional Technical BroadBean is based in Birmingham, GB. The role is onsite-friendly.
Is the Field Service Manager role remote?
Yes — the Field Service Manager position at Professional Technical BroadBean is onsite. Candidates based in GB are preferred.
What does the Field Service Manager role pay?
Professional Technical BroadBean lists the Field Service Manager role at GBP 53,000–54,000 per year.
Is the Field Service Manager role full-time or contract?
This is a full time position at Professional Technical BroadBean.
What experience level is the Field Service Manager role?
The Field Service Manager position is aimed at mid-level candidates.
How do I apply for the Field Service Manager role at Professional Technical BroadBean?
Apply directly on Professional Technical BroadBean's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct