Resident Services Coordinator

Company Description:

You can help bring our villages to life!  

At Summerset, from the moment we start developing a village, to when our residents call it home, it’s the passion and dedication of our people that brings our villages to life. We are one team united by being part of something bigger – to bring the best of life to our residents.  

Job Description:

Part Time Resident Services Coordinator

Make a real difference to residents’ day-to-day lives through connection, coordination, and care. 

We’re looking for a compassionate, organised and people-focused Resident Services Coordinator to support residents living in our Serviced Apartments. 

This role is about building trusted relationships with residents and their families, recognising when needs are changing, and coordinating the right support at the right time. You’ll work closely with village teams and external providers to help residents remain independent, safe and well supported in their daily lives.

This is not a clinical role — it’s a people-focused coordination role where you can make a real difference to residents’ day-to-day lives.

About the role 

• Build strong, trusting relationships with residents and their families 

• Proactively identify residents whose needs are changing 

• Coordinate and follow up support and care services across village teams 

• Support vulnerable residents through early identification and ongoing review 

• Ensure services are delivered as agreed and accurately recorded 

This is a part time role offering 20 hours per week from Monday - Friday, timings negotiable.

Qualifications:

About you 

You’ll be someone who enjoys building relationships, takes pride in staying organised, and is motivated by helping others feel supported and confident in their day-to-day lives.

This role suits someone who: 

• Is naturally proactive and notices when something isn’t quite right 

• Is organised, reliable, and good at following things through 

• Is comfortable working across different teams and roles 

• Brings empathy, good judgement and a calm, solutions-focused approach 

Experience in customer service, care coordination, community services, housing, hospitality, or a similar people-focused role will be an advantage.

Additional Information:

Summerset's known for its excellent benefits and strong sense of values around care, teamwork and drive for excellence. With some of the best benefits in the sector, some of these include:

• Southern Cross Health Essentials
• Birthday Leave
• Long Service Leave
• Discounts from a wide range of suppliers

Next Steps: Applications for this role will close on 23/06/2026.