IT Product Manager- Mid Level (NC806519)

IT Product Manager- Mid Level (NC806519)


Key Responsibilities 
 

• Supports vendor relationships across DMV modernization and operations as a key point of contact, partnering with senior program leadership on complex or escalated issues. 

• Manages multiple contracts simultaneously, ensuring vendors meet all deliverables, milestones, service levels, and quality expectations  

• Oversees contract compliance, including SOW obligations, financial terms, data requirements, reporting, and performance metrics  

• Partners with Procurement, Legal, Operations, Project Teams, and Budget teams to support contract amendments, renewals, RFP development, and evaluations  

• Coordinates across internal teams (IT, Product, BA, Testing, OCM, Operations) to ensure vendor work aligns with DMV goals and program priorities  

• Identifies risks early and supports escalation and issue-resolution processes, contributing to corrective action plans.   

• Reviews vendor deliverables for completeness and alignment, coordinating with technical SMEs for deep technical validation. 

• Ensures vendors follow security, compliance, integration, and data standards required by DMV and NCDIT  

• Supports cross vendor coordination by identifying dependencies and raising alignment needs to senior program leadership. 

• Maintains accurate and current documentation on contract status, performance, risks, and payment approval workflows  

• Supports vendor accountability by monitoring deliverables, milestones, and service levels, and by coordinating with senior leadership on performance concerns. 

• Supports financial tracking activities including invoice validation and burn rate monitoring. 

• Monitors vendor resource usage and enhancement hours, ensuring accurate categorization, proper documentation, and adherence to approved budget and scope. 

• Translates technical issues, risks, and impacts into clear and actionable communication for leadership  

• Supports planning and procurement activities and supports vendor evaluations efforts. 

 Required Skills & Experience 

• Experience managing vendors, contracts, or delivery partners in complex technology environments  

• Strong working knowledge of state government procurement, contracting processes, and compliance requirements  

• Experience managing large technology contracts, system implementation vendors, SI partners, or SaaS/hosting providers  

• Proven ability to interpret SOWs, technical deliverables, project plans, SLAs, acceptance criteria, and contract language  

• Ability to drive vendor performance through influence, diplomacy, escalation management, and structured accountability  

• Technical fluency to understand systems, integrations, testing workflows, data impacts, and modernization related technical dependencies  

• Experience coordinating across cross functional teams, including IT, business leaders, SMEs, and executive stakeholders  

• Strong problem solving and analytical skills; ability to proactively identify risks and navigate complex vendor issues  

• Experience validating deliverables, reviewing technical documentation, and confirming readiness for acceptance or payment  

• Excellent communication skills with the ability to translate contract terms and technical impacts to nontechnical audiences 

 Desired Attributes 

• Highly organized and detail oriented, with the ability to manage many moving contractual and technical components  

• Proactive, assertive, and accountable — steps in early to address issues and ensures thorough resolution  

• Strong relationship builder who can foster trust while holding vendors to high-performance standards  

• Comfortable navigating ambiguity and establishing structure in evolving modernization and operational environments  

• Balances firmness with diplomacy, maintaining productive vendor relationships while protecting DMV interests  

• Demonstrates sound judgment when balancing contractual obligations, business needs, and technical constraints  

• Thrives in fastmoving, high-stakes delivery programs with multiple stakeholders and dependencies  

• Brings a continuous improvement mindset and seeks opportunities to improve vendor processes, deliverables, and outcomes 

Soft Skills 

• Strong written and verbal communication skills, including the ability to simplify complex technical or contractual topics  

• Skilled at facilitation, negotiation, and conflict resolution across vendors and internal stakeholders  

• Excellent analytical and critical thinking capabilities  

• Comfortable coordinating across diverse teams and personality types  

• Ability to manage competing priorities while maintaining focus on outcomes and timelines  

• Resilient, adaptable, and capable of supporting both operational and modernization initiatives simultaneously 

• Adaptable and resilient in environments where priorities and needs evolve quickly 

Education 

• Bachelor’s degree in business, public administration, information systems, contract management, or related field  

• Equivalent professional experience accepted  

• Certifications in contract management, procurement, vendor management, or project delivery are beneficial but not required