Inside Sales & Customer Account Representative

Position Overview

We are seeking a highly motivated, outgoing, and detail-oriented Inside Sales & Customer Account Representative to support customer account management, sales activities, order processing, pricing, and production coordination within a manufacturing environment.

This position focuses on maintaining and growing customer relationships while supporting the sale of floral and grower products, including enclosure cards, envelopes, computer forms, and plastic stake tags used for plants.

The ideal candidate will have a strong sales background, excellent communication skills, and the ability to manage multiple customer accounts in a fast-paced environment. This is a hands-on, customer-facing position requiring extensive telephone communication with both internal and external customers.

Position Details

• Job Title: Inside Sales & Customer Account Representative

• Schedule: Monday – Friday, 8:30 AM – 5:00 PM

• Industry: Manufacturing / Floral & Grower Products

• Interview Required: Yes

Key Responsibilities

Sales & Customer Account Management

• Maintain and manage assigned customer accounts, ensuring a high level of customer satisfaction.

• Build and strengthen customer relationships through proactive communication and consistent follow-up.

• Support sales activities involving floral and grower products, including enclosure cards, envelopes, computer forms, and plastic plant stake tags.

• Serve as a primary point of contact for customer inquiries, product information, pricing, and order-related questions.

• Communicate extensively with customers by telephone to address needs, resolve issues, and provide account support.

• Maintain a professional and customer-focused approach in all interactions.

Order Processing & Pricing

• Enter, process, and manage customer orders accurately and efficiently.

• Develop and communicate product pricing based on customer requirements and manufacturing considerations.

• Perform pricing evaluations, cost analysis, and related calculations to support sales activities.

• Assist in developing pricing strategies while maintaining accuracy and attention to detail.

• Coordinate product design requirements with customers and internal teams. Specialized design software experience is not required.

• Ensure customer orders and specifications are properly documented and communicated.

Manufacturing & Production Coordination

• Work closely with manufacturing facilities to support production scheduling and order fulfillment.

• Develop an understanding of manufacturing equipment capabilities and production processes.

• Coordinate with internal departments to ensure customer requirements align with production capabilities.

• Assist in resolving order discrepancies, production concerns, and scheduling issues.

• Communicate customer needs and product specifications to appropriate manufacturing personnel.

• Gain exposure to various aspects of divisional manufacturing operations.

Customer Service & Problem Resolution

• Respond promptly and professionally to customer inquiries and concerns.

• Research and resolve issues involving orders, pricing, product specifications, and delivery expectations.

• Collaborate with internal teams to identify solutions and maintain customer satisfaction.

• Manage multiple customer requests and priorities in a fast-paced environment.

• Maintain accurate customer account information and order documentation.

Required Qualifications

Education

• High school diploma or GED required.

Professional Experience & Skills

• Strong sales experience, preferably in an inside sales, customer account management, or manufacturing-related environment.

• Excellent written and verbal communication skills.

• Professional telephone presence and comfort handling a high volume of customer calls.

• Experience developing pricing, evaluating costs, and performing numerical calculations.

• Strong mathematical skills, including working with decimals and fractions.

• Excellent organizational skills and attention to detail.

• Ability to manage multiple customer accounts, orders, and competing priorities.

• Strong problem-solving skills and ability to resolve customer concerns effectively.

• Willingness and interest in learning manufacturing equipment capabilities and production processes.

• Ability to work independently while contributing effectively within a team environment.

• Proficiency with Microsoft Office applications.

Preferred Qualifications

• College degree, preferably in Business, Accounting, or a related discipline.

• Previous sales experience within a manufacturing or industrial environment.

• Experience managing customer accounts and coordinating order fulfillment.

• Familiarity with manufacturing production schedules and processes.

• Experience with pricing strategies and cost analysis.

• Knowledge of AS400 or similar business management systems.

Key Personality Traits & Competencies

The hiring team is particularly interested in candidates who demonstrate the following characteristics:

• Outgoing / Extroverted: Comfortable initiating conversations, building relationships, and engaging with customers throughout the day.

• Driven / Self-Motivated: Proactive, results-oriented, and motivated to support sales and customer satisfaction.

• Highly Organized: Capable of managing multiple accounts, orders, deadlines, and competing priorities.

• Professional Communication: Confident, articulate, and professional telephone presence.

• Detail-Oriented: Accurate when working with pricing, calculations, customer orders, and product specifications.

• Adaptable: Comfortable working in a fast-paced manufacturing environment.

• Team-Oriented: Able to collaborate effectively with sales, accounting, production, and customer service teams.