Workstation Technician
Aequor JD ·www.aequor.com
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Workstation Technician
Onsite in La Crosse, Wisconsin
Contract until August 2027 with Possible Extension
Job Summary:
Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed.
Required: Must have workstation/help desk experience and strong customer service skills.
Job Responsibilities:
-Ensure equipment is labeled according to client specifications.
-Researches, verifies, and documents device specifications according to purchase order and client standards.
-Works in conjunction with service and business units to relocate equipment as requested by departments.
-Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests.
-Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.) Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.
-Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
-Collaborate with other IT Infrastructure areas to manage parts inventory.
-Evaluates and processes equipment according to IT Security policy and guidelines.
-May require overtime and on-call participation.
Required Skills & Experience:
-Two (2) years of customer service experience.
-Incumbents will possess good organizational skills as well as good written and oral communication skills.
-Maintains strict confidentiality of information and exhibits good customer service skills, including the ability to work as a collaborative team member.
-Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of operations.
-Possess flexibility with workloads to accommodate special projects or requests and high priority orders.
-Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software).
-Must be able to tolerate bending, stooping, kneeling, squatting, and working with his or her arms above shoulder level.
-Must be able to lift seventy-five pounds or more.
-Must be able to distinguish colors.
Preferred Skills & Experience:
-Two (2) years customer service experience supporting computers.
OR
-Associates degree.
OR
-Two (2) years Technical School training in Computers, Technology, Electronics or a related field.
Required Education:
-High School Diploma.
#INDQU
Onsite in La Crosse, Wisconsin
Contract until August 2027 with Possible Extension
Job Summary:
Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed.
Required: Must have workstation/help desk experience and strong customer service skills.
Job Responsibilities:
-Ensure equipment is labeled according to client specifications.
-Researches, verifies, and documents device specifications according to purchase order and client standards.
-Works in conjunction with service and business units to relocate equipment as requested by departments.
-Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests.
-Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.) Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.
-Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
-Collaborate with other IT Infrastructure areas to manage parts inventory.
-Evaluates and processes equipment according to IT Security policy and guidelines.
-May require overtime and on-call participation.
Required Skills & Experience:
-Two (2) years of customer service experience.
-Incumbents will possess good organizational skills as well as good written and oral communication skills.
-Maintains strict confidentiality of information and exhibits good customer service skills, including the ability to work as a collaborative team member.
-Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of operations.
-Possess flexibility with workloads to accommodate special projects or requests and high priority orders.
-Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software).
-Must be able to tolerate bending, stooping, kneeling, squatting, and working with his or her arms above shoulder level.
-Must be able to lift seventy-five pounds or more.
-Must be able to distinguish colors.
Preferred Skills & Experience:
-Two (2) years customer service experience supporting computers.
OR
-Associates degree.
OR
-Two (2) years Technical School training in Computers, Technology, Electronics or a related field.
Required Education:
-High School Diploma.
#INDQU
Frequently asked questions
Who is hiring for the Workstation Technician role?
Aequor JD is hiring for the Workstation Technician position, a Shazamme client. Apply directly on the employer's career site.
Where is the Workstation Technician job located?
The Workstation Technician role with Aequor JD is based in Lacrosse, WI, US.
What does the Workstation Technician role pay?
Aequor JD lists the Workstation Technician role at USD 23–25 per hour.
Is the Workstation Technician role full-time or contract?
This is a full time position at Aequor JD.
What experience level is the Workstation Technician role?
The Workstation Technician position is aimed at mid-level candidates.
How do I apply for the Workstation Technician role at Aequor JD?
Apply directly on Aequor JD's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.