Claims Team Manager
clarity partners ·www.claritypartners.au
Apply directAbout the Role
Clarity Partners is looking for an experienced Claims Broker to join a medium-sized, privately-owned Perth-based insurance brokerage specialising in SME, commercial and corporate insurance.
This is a newly established permanent leadership opportunity within the Claims function, overseeing a reasonable portfolio of active claims across General Insurance and Workers Compensation. With a team of two Claims Officers reporting to you, you will take ownership of the claims function while providing technical guidance, leadership and advocacy to ensure clients receive a high level of service throughout the claims lifecycle.
You will work closely with clients, insurers, assessors and internal stakeholders to manage complex claims, drive timely outcomes and continue to strengthen the team's claims processes and service delivery.
Key Responsibilities
- Lead the day-to-day operations of the Claims function and provide direction to the Claims team
- Manage and mentor two Claims Officers, providing technical guidance and support
- Oversee General Insurance and Workers Compensation claims, including complex and sensitive matters
- Act as a senior point of escalation and advocate for clients throughout the claims process
- Liaise and negotiate with insurers, assessors, clients and internal stakeholders to drive timely outcomes
- Ensure claims are accurately documented, monitored and progressed in line with regulatory and industry requirements
- Monitor claims performance, workloads and outstanding matters
- Identify and implement opportunities to improve claims processes, systems and service delivery
About You
- Experienced Claims Manager, Senior Claims Specialist or experienced Claims professional ready to step into a leadership role
- Strong background in General Insurance claims, with Workers Compensation experience highly regarded
- Demonstrated experience managing a diverse claims portfolio across multiple claim types
- Strong knowledge of the insurance claims lifecycle and insurer processes
- Confident communicator and negotiator with strong client advocacy skills
- Excellent organisation, problem-solving and stakeholder management skills
- High attention to detail with a strong focus on compliance and outcomes
- Comfortable taking ownership of a function and driving continuous improvement
- Relevant insurance qualifications or industry training will be highly regarded
- Prior experience leading a small team is desirable, not essential
Why This Role
- Full autonomy over a diverse claims portfolio across General Insurance and Workers Compensation
- Sit as part of the leadership team - Take ownership of the Claims function and lead a team of two Claims Officers
- Social culture and fun working environment
- Flexibility on hours / 1 WFH per week if desired (to be discussed on application)
- Ongoing learning & development support for you and the team - Training manager on site plus bi-monthly office lunch & learns
- $100,000 – $130,000 + Super, Perth Central location
- Permanent full-time opportunity