Senior Project Manager - Contact Centre

Senior Project Manager - HR CRM

Location: Sydney
Start Date: Sept/Oct - 3 days in the office
Employment Type:  Ongoing contract

EthosBC, in partnership with our key client, is seeking a highly experienced Senior Project Manager with expertise to lead the successful implementation of a new contact centre system.
This role is business-focused, requiring strong leadership in contact centre transformation, stakeholder engagement, and strategic planning and delivery.

Key Responsibilities:

• Lead the business implementation of a new contact centre system, ensuring it aligns with the business and tochonology processes strategies.
• Oversee project planning, execution, governance, and stakeholder management, ensuring business objectives are met.
• Partner with technology, the vendor, and senior business leaders to drive process improvements and system adoption.
• Mitigate risks, manage expectations, and lead change management initiatives to ensure a smooth transition.

Ideal Candidate Profile:

• 10+ years of end-to-end Senior Project Management experience, with a strong background contact centre system implementations.
• Prior experience in understanding contact centre system workflows.
• Proven ability to lead cross-functional business teams and implement large-scale operational changes.
• Strong stakeholder management and communication skills, able to engage effectively with technology leaders, executives, and commerical business units.
• Ability to translate business needs into project deliverables, ensuring that technology serves business goals rather than driving the project.
• Skilled in budgeting, timeline management, and risk mitigation within a business context.

Due to the nature of this project, prior experience in contact centre systems is mandatory. Candidates with expertise in  financial services will be highly regarded.

For further information on this role or to confidentially apply directly via the Apply for this job button