Email Security Operations Analyst

Sutherland Global ·jobs.sutherlandglobal.com

Location Taguig, NCR, Philippines
Type Full time
Level Mid
Source Shazamme
Corporate
Apply direct

Company Description:

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

 

Job Description:

Role Summary:
Support email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem.

Key Responsibilities:

  • Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns
  • Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats
  • Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs
  • Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies
  • Support incident response by documenting findings, maintaining audit trails, and escalating critical risks
  • Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment
  • Collaborate with internal teams and external vendors for issue resolution and trend tracking

Qualifications:

  • 2+ years of experience in email operations, Trust & Safety, or SOC environments
  • Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure
  • Experience in Splunk SIEM and Email security tools like O365 Defender, Proofpoint
  • Hands-on experience with Splunk for log analysis
  • Strong analytical, investigative, and problem-solving skills
  • Must have PDP score of Exceeds Expectations or Outstanding
Tenure of at least 18 months

  • No Active DA
Interested candidates
  • Must be willing to work onsite in Taguig

Additional Information:

All your information will be kept confidential according to EEO guidelines.

Frequently asked questions

Who is hiring for the Email Security Operations Analyst role?
Sutherland Global is hiring for the Email Security Operations Analyst position, a Shazamme client. Apply directly on the employer's career site.
Where is the Email Security Operations Analyst job located?
The Email Security Operations Analyst role with Sutherland Global is based in Taguig, PH.
Is the Email Security Operations Analyst role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the Email Security Operations Analyst role?
The Email Security Operations Analyst position is aimed at mid-level candidates.
How do I apply for the Email Security Operations Analyst role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct