Customer Operations Coordinator

We have partnered with a leading organisation based in the Solihull area who are recruiting for a Customer Operations Coordinator on a fixed-term basis to provide maternity cover.

Reporting into the Customer Operations Coordinator, you will play a key role in ensuring customers receive the highest level of service. This position offers hybrid and flexible working patterns, with occasional travel to other UK sites and, at times, internationally for training and development.

It is essential that you have experience of SAP to be considered for this role.

Key Responsibilities of the Customer Operations Coordiantor role:

• Acting as the first point of contact for customer queries and concerns
• Investigating and resolving customer complaints
• Responding to quotation requests
• Processing orders accurately and efficiently
• Maintaining and updating the customer database
• Collaborating with key stakeholders including account managers, finance, quality, and suppliers
• Ensuring adherence to all company guidelines and procedures

To be considered for the Customer Operations Coordiantor role:

• Previous experience in a similar or high-end customer service role
• Experience using SAP software
• Strong organisational skills with the ability to prioritise workload effectively
• Confident communicator with a proactive approach

Key Details of the Customer Operations Coordinator role Include:

• £32,000- £34,000 per annum (dependent on experience and skillset)
• Hybrid and flexible working
• Opportunity to gain experience within a leading organisation
• This is a fixed-term maternity cover position expected to last 12-15 months.

For more information on the role, please contact Kirsty at kirsty@kateandco.com. If you are not selected for this position, your CV will be kept on file and you may be contacted regarding other suitable opportunities in the future.