Sales/Operations Co-ordinator

Veritas ·www.veritasrecruitment.com.au

Location Mulgrave, Victoria, Australia
Salary AUD 70,000 - 75,000 / year
Type Full time
Level Mid
Source Shazamme
Customer Service & Contact Centre
Apply direct

Are you an experienced Customer Service professional who thrives in a fast-paced environment and enjoys building strong customer relationships? We are seeking a proactive and detail-oriented Customer Service Officer to join a supportive and collaborative team.

In this role, you'll be the key point of contact for customers, ensuring every interaction is handled with professionalism, efficiency, and care. If you enjoy problem-solving, managing multiple priorities, and delivering outstanding customer experiences, we'd love to hear from you.

About the RoleAs a Customer Service Officer, you will play a vital role in supporting customers and internal teams by managing orders, responding to enquiries, and ensuring seamless communication throughout the customer journey.

Key Responsibilities
  • Process customer sales orders accurately using SAP
  • Provide customers with updates regarding stock availability, pricing, delivery delays, and estimated arrival times
  • Follow up with customers before and after service delivery
  • Respond to product, order, and delivery enquiries via phone and email
  • Manage repair and credit enquiries from existing customers
  • Generate daily sales order reports and other reports as required
  • Liaise with freight providers to coordinate deliveries
  • Monitor and check stock availability to support customer requirements
About YouTo be successful in this role, you will possess:
  • Previous experience in a customer service role within a product-based environment
  • Strong communication and relationship-building skills
  • Excellent organisational skills with the ability to manage competing priorities
  • High attention to detail and accuracy
  • A proactive and team-focused approach
  • Experience using SAP and Microsoft Office (highly regarded)
What's on Offer?
  • Hybrid working arrangement – work from home up to 2 days per week after completing probation
  • Supportive and close-knit team environment
  • Positive workplace culture with regular team activities
  • Quarterly team lunches
  • Unlimited premium coffee onsite
  • Convenient onsite parking
If you're looking to join a company that values its people and provides a collaborative, rewarding work environment, we encourage you to apply.
For a confidential discussion, please contact Kellie May on (03) 9535 2111.

Frequently asked questions

Who is hiring for the Sales/Operations Co-ordinator role?
Veritas is hiring for the Sales/Operations Co-ordinator position, a Shazamme client. Apply directly on the employer's career site.
Where is the Sales/Operations Co-ordinator job located?
The Sales/Operations Co-ordinator role with Veritas is based in Mulgrave, VIC, AU.
What does the Sales/Operations Co-ordinator role pay?
Veritas lists the Sales/Operations Co-ordinator role at AUD 70,000–75,000 per year.
Is the Sales/Operations Co-ordinator role full-time or contract?
This is a full time position at Veritas.
What experience level is the Sales/Operations Co-ordinator role?
The Sales/Operations Co-ordinator position is aimed at mid-level candidates.
How do I apply for the Sales/Operations Co-ordinator role at Veritas?
Apply directly on Veritas's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct