Commercial LD Operations Manager

The Commercial L&D Operations Manager keeps ***'s commercial learning programs running on time and on system. This is an entry-level operations role supporting the Business Effectiveness Training (BET) team, which builds and delivers training for commercial field sales, field leadership, and commercial functional teams.
The role handles the logistics behind the learning: scheduling and coordinating live and virtual sessions, loading and maintaining content in ***'s learning platforms, tracking completion and certification, managing materials and shipments for live meetings, and preparing routine reports. The work is operational and detail-driven, with regular exposure to senior commercial stakeholders and external agency partners.
Reports to the Executive Director, Leadership Development and Commercial Capability & Enablement. Partners daily with the L&D operations lead, brand trainers, and the events team.

Prior experience in pharmaceutical, biotech, or another regulated life sciences environment.
Familiarity with a learning management system or content platform as an administrator or power user.
Hands-on experience with a survey platform (Qualtrics, Microsoft Forms, SurveyMonkey or similar), including distribution, response tracking, and basic analysis.
Experience using AI tools in a professional setting to draft, summarize, or analyze.
Exposure to commercial pharmaceutical functions: field sales, sales training, marketing, or market access.
Experience supporting live meetings, national sales meetings, or large-group training events.
Working knowledge of medical, legal, and regulatory review workflows (Veeva Vault PromoMats or similar).
Basic familiarity with instructional design or adult learning concepts, or interest in building that skill set.
Experience with CRM or field analytics data (Veeva or similar).

Bachelor's degree, or equivalent combination of education and relevant work experience.
1-3 years of experience in coordination, administration, project support, or operations. Internship and early-career experience counts.
Strong working knowledge of Microsoft Office, with real proficiency in Excel (sorting, filtering, pivot tables) and PowerPoint.
Digital fluency: picks up new platforms quickly, works confidently in shared digital workspaces, and is comfortable using approved AI tools in day-to-day work.
Basic survey literacy: can draft clear, unbiased questions and turn raw responses into a readable summary.
Demonstrated organizational skill: can hold multiple concurrent deadlines, keep trackers current, and follow through without reminders.
Clear written and verbal communication with professional audiences, including senior leaders.
Discretion with confidential business information