Parts Correspondent

If you’re organised, customer-focused, and passionate about parts, this is a great opportunity to join TDX as a Parts Correspondent. You’ll play an important role supporting customers, managing orders, providing product information, and ensuring parts solutions are delivered efficiently and accurately.

Who are we?
TDX is a true New Zealand success story and 100% New Zealand owned and operated. From humble beginnings when we were set up over 40 years ago by a couple of mates, today TDX is recognised as the market leader for sales and service of construction equipment. We service our highly valued customers in the civil, forestry, construction, mining and marine sectors across all of New Zealand.

TDX is the distributor of leading global brands including Volvo CE, Yanmar CE, Shell Lubricants, Fuchs Kohler Generators, Perkins Engines and Allison Transmissions. We are committed to combining world-class experience with local know-how.

The role:
Reporting to the Parts Manager, you will be responsible for supporting our customers and internal teams by ensuring, enquiries are interpreted appropriately, orders are processed accurately, parts are available when required, and customers receive the highest level of service.
  
Responsibilities include:

• Provide face-to-face, over the phone and email support and advice to our customers to ensure they receive the right part, at the right price, at the right time and place.
• Interpret & process incoming purchase orders for efficient dispatch
• Coordinate the dispatch of customer orders within an acceptable time frame, ensuring all documentation requirements are met
• Quote enquiries, monitor sales orders daily
• Be committed to providing a quality service to internal and external customers and suppliers

Benefits:

• Supportive and friendly team environment with ongoing training and development opportunities
• Weekly pay, company bonus, onsite parking, and discounts on retail products
• Life insurance and discounted medical insurance
• Opportunities to grow your career with a market-leading New Zealand-owned business

At TDX, we are passionate about supporting our people and creating a workplace where everyone can succeed. You’ll be part of a team that works together, values each other’s contribution, and is committed to delivering the best possible customer experience every time.

You will ideally have:

• Previous experience in a parts department or similar customer-focused role
• Strong attention to detail and excellent organisational skills
• The ability to manage multiple tasks and meet deadlines
• Confidence using computer systems, including Microsoft Office
• A positive and enthusiastic attitude with a willingness to learn
• The ability to work both independently and as part of a team

If you’re looking for an opportunity to grow your career with a leading New Zealand-owned business and bring your passion for parts and customer service, we’d love to hear from you.

Apply now and become part of the TDX team.