C004847 Proposals and Agreements Manager and Customer Care (NS) BELGIUM - 29 May

Park Lane Recruitment ·www.plr.ltd

Location Braine-l'Alleud, Braine-l'Alleud, Belgium, Belgium
Type Full time
Level Mid
Source Shazamme
NATO
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Deadline Date: Friday 29 May 2026
 
Requirement: Proposals and Agreements Manager and Customer Care
 
Location: Braine-l'Alleud, BELGIUM
 
Full Time On-Site: Yes
 
Time On-Site: 100%
 
Not to Exceed Rate: 71 EUR
 
Total Scope of the request (hours): 950
 
Required Start Date: 6 July 2026
 
End Contract Date: 31 December 2026
 
Required Security Clearance: NATO SECRET
 
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
  1. Current National or NATO SECRET clearance
  2. Nationality of one of the NATO member countries
  3. Current work visa for the specific location if applying for an in-country position
Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.
 
Duties & Role:  
  • Orchestrate contract management, take responsibility for understanding customer requirements, collecting data, drafting, staffing, and releasing Proposals, Agreements and their amendments;
  • Support the delivery of the EIT Delivery services across the NATO Enterprise in accordance with the service levels defined in the service models and supporting documentation (Service Design Packages / Service Delivery Plans, service descriptions, catalogue of services, etc.) and relevant service provisioning agreements both internal and external to the Agency;
  • Ensure project/agreements deliverables are completed within agreed cost, schedule and quality and are signed off, including management of any change requests using appropriate processes;
  • Contribute to the service lifecycle processes in accordance with Agency policy and procedures;
  • Maintain a customer focus, acting as a customer focal point to deal diplomatically on a variety problem management and business-related issues linked to contract management;
  • Contribute to Academy customer engagement activities;
  • Develop, document and maintain the knowledge library to support customer success particularly in support of agreements production, new Customers/Training Coordinators on-boarding, service satisfaction and lessons learned;
  • Manage, monitor, and control assigned tasks and working packages;
  • Track service metrics, under the governance of NCI Academy Resource Project Management Office (RPMO), in order to maintain the agreed value to customer
  • Contribute towards continuous improvement by process review, automation and enhancements of internally used tools;
  • Collaborate with stakeholder groups, as part of formal or informal consultancy agreements;
  • Contribute to the PSPM B business intelligence and SharePoint portal/web-page within AOR;
  • Check and fix data accuracy to assure accurate customers and service delivery manager facing outputs
  • Support the day-to-day operation of NCI Academy business activities using appropriate project/service management principles, processes and tools.
  • Generate the quarterly training delivery reports and liaise with the Agency Finance staff to ensure quarterly training delivery invoices are accurate and delivered on time to the appropriate recipient
  • Contribute towards continuous improvement by process review, automation and enhancements of internally used tools.
Requirements
Skill, Knowledge & Experience:
  • The candidate must have a currently active NATO SECRET security clearance
  • A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and 2 years post-related experience
  • A minimum of 3 years of experience in experience of service or project management including resource management (people, budgets, time, etc.) in a training environment
  • Fluent in English and must be able to read and write technical user documentation
  • Experience in training, education or mission-support environments involving CIS systems.
  • Prior experience in a multi-national or international environment
  • Prior experience in a combined military and civilian environment
  • Prior experience of Business Development
  • Prior experience with pricing estimation and proposal development
  • Proven analytical skills to produce meaningful business intelligence for decision makers using BI tools such as PowerBI
  • Proven experience in customer focused roles and customers relationship management, including excellent communication skills
  • Excellent Microsoft Office skills and in particular advance Microsoft Excel skills
Desirable:
  • Practical experience in working for NATO agencies or organizations
  • Knowledge of NATO responsibilities and organization, including ACO and ACT
  • Prior experience in engagement techniques, survey management and data analysis
  • Evidence of prior experience and in-depth knowledge of the ServiceNow Project Management tool
  • Prior experience in Oracle based financial management tools
  • Prior experience in JIRA
  • Prior experience in design and creative thinking
  • Prior experience in Lean Six Sigma principles

Frequently asked questions

Who is hiring for the C004847 Proposals and Agreements Manager and Customer Care (NS) BELGIUM - 29 May role?
Park Lane Recruitment is hiring for the C004847 Proposals and Agreements Manager and Customer Care (NS) BELGIUM - 29 May position, a Shazamme client. Apply directly on the employer's career site.
Where is the C004847 Proposals and Agreements Manager and Customer Care (NS) BELGIUM - 29 May job located?
The C004847 Proposals and Agreements Manager and Customer Care (NS) BELGIUM - 29 May role with Park Lane Recruitment is based in Braine-l'Alleud, BE.
Is the C004847 Proposals and Agreements Manager and Customer Care (NS) BELGIUM - 29 May role full-time or contract?
This is a full time position at Park Lane Recruitment.
What experience level is the C004847 Proposals and Agreements Manager and Customer Care (NS) BELGIUM - 29 May role?
The C004847 Proposals and Agreements Manager and Customer Care (NS) BELGIUM - 29 May position is aimed at mid-level candidates.
How do I apply for the C004847 Proposals and Agreements Manager and Customer Care (NS) BELGIUM - 29 May role at Park Lane Recruitment?
Apply directly on Park Lane Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct