Phoenix, AZ - Business Operations - AZDES - DBME - Customer Service Representative - Customer Service Representative 2

Customer Service Representative (CSR)

Location: Phoenix, AZ
Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Position Type: Contract to Hire

Position Overview

Seeking experienced Customer Service Representatives to provide high-level customer service and administrative support in a professional office environment. This position requires strong communication skills, attention to detail, problem-solving abilities, and the ability to handle sensitive information with discretion.

Key Responsibilities

• Assist customers by phone and in person by providing information regarding services, programs, registrations, permits, and eligibility requirements.
• Answer inquiries, research account information, and resolve customer concerns or complaints.
• Accurately document customer interactions, inquiries, complaints, and actions taken.
• Process applications, changes, service requests, and account updates using multiple computer systems.
• Refer unresolved issues to appropriate departments for further investigation.
• Calculate fees, collect payments, process deposits, and reconcile cash receipts when required.
• Conduct research and analyze policies and procedures to resolve customer issues.
• Notify customers regarding claim results, adjustments, or additional information needed.
• Maintain confidentiality and exercise discretion when releasing information to the public.

Required Qualifications

• Minimum of 1-2 years of customer service, clerical, or administrative experience.
• Strong computer skills and proficiency with Microsoft Office programs.
• Excellent data entry and typing accuracy.
• Experience handling customer concerns in person and over the phone.
• Ability to work with multiple systems simultaneously.
• Strong verbal and written communication skills.
• Ability to perform detailed work with a high level of accuracy and professionalism.
• Ability to handle difficult or upset customers with tact and diplomacy.
• Cash handling and reconciliation experience preferred.

Preferred Experience

• Government, licensing, registration, or program eligibility experience.
• Office administration or clerical support experience.
• Experience processing payments and reconciling receipts.
• Experience researching policies, procedures, and account information.

Key Skills

• Customer Service
• Data Entry
• Microsoft Office Suite
• Cash Handling & Reconciliation
• Multi-Line Phone Systems
• Records Management
• Research & Problem Solving
• Professional Communication
• Conflict Resolution
• Administrative Support
• Attention to Detail
• Confidentiality & Professional Ethics

This position offers an excellent opportunity for candidates who enjoy helping the public, working in a fast-paced office environment, and utilizing strong customer service and administrative skills.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.