Field Service Manager

Professional Technical BroadBean ·www.professional-technical.com

Location Birmingham, West Midlands, England
Work type Onsite
Salary GBP 55,000 / year
Type Full time
Level Mid
Source Shazamme
Field Service
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Our multi award winning facilities management client are looking to develop their senior management team with this great opportunity. We are seeking a Field Service Manager to lead a team of engineers working on Automatic and Industrial Doors covering Birmingham and the Midlands. This amazing opportunity would suit somebody who has a background in managing a team in a Supervisor/ Team Leader role looking to make that next step. This role is new to the market due to continued growth of the company, and is definitely one not to be missed. The role involves managing workloads, call-out rotas, performance monitoring, and ensuring service level agreements are consistently met. With this comes with a generous salary and great benefits package of £55,000 basic salary, door to door payments, company van, 25 days holiday plus stats, company performance related bonus paid annually - private medical care - including dental.

Responsibilities

  • Lead and supervise a team of door engineers, providing day-to-day support, guidance, and development
  • Oversee planned preventative maintenance (PPM) and reactive work for automatic and industrial doors
  • Provide technical support for complex faults, installations, or major incidents
  • Coordinate engineer workloads, call-out rotas, and labour utilisation
  • Monitor KPIs, service levels, and ensure high standards of customer service
  • Ensure accurate recording of service reports, timesheets, and job completion data
  • Manage holiday planning, absence cover, and conduct performance reviews
  • Investigate and report accidents, near misses, and disciplinary issues following company policy
  • Support training and development to ensure engineers stay up-to-date with technical and industry standards
  • Monitor parts and material usage, reporting any budget variances

Requirements

  • Proven experience managing or supervising a team of engineers in the door industry
  • Strong technical knowledge of Automatic & Industrial Doors (installation, maintenance, fault-finding)
  • Experience delivering PPM schedules and reactive maintenance programmes
  • Excellent leadership, communication, and organisational skills
  • Strong problem-solving and technical support capabilities
  • Competent IT skills for reporting and service documentation

Benefits

  • Basic salary - £55,000
  • Company Van
  • Annual company performance related bonus
  • Private healthcare - Including dental - for use of family members also
  • Door to Door payments
  • 25 days holiday + stats
  • Market leading training

Frequently asked questions

Who is hiring for the Field Service Manager role?
Professional Technical BroadBean is hiring for the Field Service Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Field Service Manager job located?
The Field Service Manager role with Professional Technical BroadBean is based in Birmingham, GB. The role is onsite-friendly.
Is the Field Service Manager role remote?
Yes — the Field Service Manager position at Professional Technical BroadBean is onsite. Candidates based in GB are preferred.
What does the Field Service Manager role pay?
Professional Technical BroadBean lists the Field Service Manager role at up to GBP 55,000 per year.
Is the Field Service Manager role full-time or contract?
This is a full time position at Professional Technical BroadBean.
What experience level is the Field Service Manager role?
The Field Service Manager position is aimed at mid-level candidates.
How do I apply for the Field Service Manager role at Professional Technical BroadBean?
Apply directly on Professional Technical BroadBean's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct