Campus Associates - FY'27
Sutherland Manual ·jobs.sutherlandglobal.com
Apply directSutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 39 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value. We call it One Sutherland.
Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.
You would be responsible for -
- Resolving requests/inquiries made by customers via email, chat or Social
- Achieving contact center statistics and SLAs (contractual metrics)
- Adhering to non-disclosure agreement & data security policies
- Completing upskilling & e-courses mandated by each program
- Attending coaching sessions & ensure feedback is implemented
- 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage
Qualifications:
- Eligibility Criteria : Any full time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2026 Passout can apply
- Other Additional Skills required:
- Excellent verbal and written English language skills.
- Good analytical and typing skills.
- Flexibility to work shifts including nights.
- Candidates must reside within a radius of 25 Km of our office
Additional Information:
- Working Location: Mumbai, Hyderabad, Cochin, Chennai or Bhopal.
- Timings: 8 Hours plus 1 Hour break, 5 or 6 days per week.
- Perks: Cab facilities available (within 25 Kms of office location).
Frequently asked questions
Who is hiring for the Campus Associates - FY'27 role?
Sutherland Manual is hiring for the Campus Associates - FY'27 position, a Shazamme client. Apply directly on the employer's career site.
Where is the Campus Associates - FY'27 job located?
The Campus Associates - FY'27 role with Sutherland Manual is based in Hyderabad, IN.
Is the Campus Associates - FY'27 role full-time or contract?
This is a full time position at Sutherland Manual.
What experience level is the Campus Associates - FY'27 role?
The Campus Associates - FY'27 position is aimed at mid-level candidates.
How do I apply for the Campus Associates - FY'27 role at Sutherland Manual?
Apply directly on Sutherland Manual's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.