ServiceNow Functional Consultant

PaxusBB ·www.paxus.com.au

Location Canberra CBD, Australian Capital Territory, Australia
Work type Hybrid
Salary AUD 700 - 750 / month
Type Full time
Level Mid
Source Shazamme
Government
Apply direct

ServiceNow Functional Consultant

12-Month Contract | Hybrid | Canberra

We are looking for an experienced ServiceNow Functional Consultant to join a large-scale transformation program.

About the Role

You’ll work closely with business stakeholders to understand their needs, translate requirements into practical ServiceNow solutions, and provide functional direction to developers throughout delivery.

This is a client-facing consulting role suited to someone who can take ownership, communicate confidently and turn business problems into effective ServiceNow solutions.

Key Responsibilities

  • Engage with business stakeholders and lead requirements/discovery workshops
  • Translate business requirements into ServiceNow functional designs
  • Develop user stories, acceptance criteria and process documentation
  • Perform hands-on ServiceNow configuration where required
  • Provide functional guidance to ServiceNow developers
  • Review configuration and development against agreed designs
  • Support testing, defect investigation and resolution
  • Work collaboratively with architects, developers, BAs, testers and other delivery teams
  • Provide practical recommendations and challenge requirements where appropriate

Required Experience

Strong ServiceNow implementation experience across one or more of:

  • HR Case Management / HRSD
  • HR Journey / Journey Management
  • Workplace Health & Safety
  • Contract Management

Experience must include functional design, configuration and implementation, not just operational or end-user experience.

What We're Looking For

  • Strong experience as a ServiceNow Functional Consultant or similar
  • Strong requirements gathering and process design skills
  • Hands-on ServiceNow configuration experience
  • Experience facilitating workshops and solution design sessions
  • Ability to communicate technical concepts clearly to business stakeholders
  • Experience providing functional leadership to developers
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication
  • Strong consulting, ownership and stakeholder management skills

Location & Eligibility

  • Canberra preferred
  • Melbourne candidates considered, with travel to Canberra likely required
  • Australian Citizenship mandatory
  • Baseline Clearance preferred
  • Must be able to meet applicable security and background-check requirements

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Ian Cardinal on +617 3472 6580 or email icardinal@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.

Frequently asked questions

Who is hiring for the ServiceNow Functional Consultant role?
PaxusBB is hiring for the ServiceNow Functional Consultant position, a Shazamme client. Apply directly on the employer's career site.
Where is the ServiceNow Functional Consultant job located?
The ServiceNow Functional Consultant role with PaxusBB is based in Canberra CBD, ACT, AU. The role is hybrid-friendly.
Is the ServiceNow Functional Consultant role remote?
Yes — the ServiceNow Functional Consultant position at PaxusBB is hybrid. Candidates based in AU are preferred.
What does the ServiceNow Functional Consultant role pay?
PaxusBB lists the ServiceNow Functional Consultant role at AUD 700–750 per month.
Is the ServiceNow Functional Consultant role full-time or contract?
This is a full time position at PaxusBB.
What experience level is the ServiceNow Functional Consultant role?
The ServiceNow Functional Consultant position is aimed at mid-level candidates.
How do I apply for the ServiceNow Functional Consultant role at PaxusBB?
Apply directly on PaxusBB's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct