Representative, Customer Service

MLC GROUP IT ·www.mlc.shazamme.com

Location US
Salary USD 10,000,000 - 15,000,000 / year
Type Full time
Level Mid
Source Shazamme
Customer Success IT & Infrastructure
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Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. The world’s most advanced networks rely on us. Ready to innovate? Join us today.
 

Who We Are

CommScope is a global innovator in broadband technology. Our team collaborates with leading Service and Content Providers to build entertainment and communication solutions that are personalized and mobile. At CommScope, we are constantly redefining connectivity to power a smarter, simpler, more connected world. CommScope customers include service providers (cable, broadband, telco, satellite), commercial verticals, small enterprises, and the people they serve. We win when our customers win…and that drives everything we do.
 

You will Make an Impact by

  • Order Management - Process sales orders from Customer and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications and etc.)

  • Monitor/follow up on shipment schedule to ensure timely delivery; Expedite and communicate pro-actively with customers on the material availability and shipment status.

  • Respond to all Customer’s enquiries.

  • Communicate and work closely with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.

  • Provide support and back-up assistance to peers.

Requirements

Required qualification:

  • Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment

  • Knowledge or experience with SAP system preferred.
     

You will Excite us if You Have:

  • Excellent communication skills and with good telephone etiquette.

  • A pleasant personality with a passion for service excellence.

  • A strong team player who can adapt to fast paced and dynamic environment

  • Can be able to read and write emails in English. Can be able to speak in English at daily communication level.

Frequently asked questions

Who is hiring for the Representative, Customer Service role?
MLC GROUP IT is hiring for the Representative, Customer Service position, a Shazamme client. Apply directly on the employer's career site.
Where is the Representative, Customer Service job located?
The Representative, Customer Service role with MLC GROUP IT is based in US.
What does the Representative, Customer Service role pay?
MLC GROUP IT lists the Representative, Customer Service role at USD 10,000,000–15,000,000 per year.
Is the Representative, Customer Service role full-time or contract?
This is a full time position at MLC GROUP IT.
What experience level is the Representative, Customer Service role?
The Representative, Customer Service position is aimed at mid-level candidates.
How do I apply for the Representative, Customer Service role at MLC GROUP IT?
Apply directly on MLC GROUP IT's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct