Customer Success Manager, Workvivo - London

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

What you can expect

At Workvivo, we’re on a mission to bring workplace culture to life. No matter where in the world employees log in from. As we grow globally (and fast!), we’re looking for passionate, people-first Customer Success Managers to help our customers fall in love with Workvivo and unlock its full potential. If you’re all about building relationships, solving problems before they even appear, and making customers feel like absolute rockstars - keep reading.

About the Team

Workvivo is the heart of the employee experience. We’re a digital platform that amplifies culture, connects people, and celebrates the moments that make work meaningful. Now a proud part of the Zoom family, we’re combining purpose with powerful tech to help teams thrive everywhere. We work hard, celebrate often, and put people at the center of everything we do - including you.

Responsibilities

• Building strong, trusted relationships with our amazing customers and keep them smiling.

• Championing employee engagement and internal comms best practices like a true expert.

• Leading regular check-ins (weekly/biweekly) and keep track of progress like a pro.

• Running Executive Business Reviews that show real value.

• Understanding what success looks like for each customer and help them get there.

• Bringing customer insights back to our team—be their voice and advocate for product improvements.

• Keeping things running smoothly, proactively solve problems, and bring your creative flair to every challenge.

What we’re looking for

• Communicate naturally —whether it’s over a coffee, a call, or a big presentation.

• Think strategically and constantly ask, “How can we do this even better?”

• Write clearly and professionally, with a strong grasp of tone, structure, and audience.

• Bring Customer Success experience, knowing what works—and what doesn’t. Preferably 8+ years within CS-space from SaaS.

• Solve problems proactively and creatively, always thinking outside the box.

• Work confidently with KPIs and demonstrate the real impact of your efforts.

• Deliver outstanding service that builds trust—your customers love working with you.