Senior Project Manager — Contact Centre & Conversational AI

Argyll Scott ·www.argyllscott.com

Location Hong Kong, Hong Kong
Salary HKD 70,000 - 75,000 / year
Type Full time
Level Senior
Source Shazamme
Transformation
Apply direct

Job Highlights

  • 12-month contract, Hong Kong, senior IT delivery seat

  • Front-end modernisation: voicebot, chatbot, conversational AI

  • Lead contact centre transformation for customer engagement

  • Report into Director of IT Project Management

  • Hands-on delivery, not a strategy role

About the Client

  • Major life insurer in Hong Kong with an ambitious digital agenda

  • Investing in AI-enabled customer engagement across digital channels

  • Lean IT team, high autonomy, direct access to senior stakeholders

  • Vendor ecosystem across CRM, contact centre and customer data platforms

  • Programme already funded and mobilised

Role Duties

  • Lead projects from discovery and PoC through design, build, launch and benefits

  • Own integrated delivery plans, budgets, risks, dependencies and executive reporting

  • Deliver voicebot and chatbot: intent detection, knowledge responses, agent handover

  • Validate speech accuracy, response quality, latency and customer experience

  • Govern solution architecture across digital, contact centre, CRM and customer data

  • Ensure compliance with SDLC, cybersecurity, privacy, AI governance and audit

  • Manage vendors through SOWs, milestones, acceptance and service transition

  • Drive operational readiness, training, monitoring and post-launch stabilisation

Role Requirements

  • 15+ years in financial services, 7+ in senior IT delivery or transformation

  • Proven delivery of contact centre, conversational AI, voicebot or chatbot

  • Experience with complex system integration across digital and CRM platforms

  • PMP, PRINCE2 or recognised Agile certification

  • Strong vendor management and executive stakeholder communication

  • Cantonese-language customer solutions experience preferred

  • Cantonese, Mandarin and English required

Why Apply

  • High-visibility programme with direct C-suite access

  • Genuine AI and conversational AI delivery, not legacy maintenance

  • Fast-moving, lean team with real autonomy

  • Competitive day rate, 12-month contract with extension potential

  • Build a differentiated CV in AI-enabled customer engagement

INTERESTED?
Simply hit apply or send an email with your CV attached to cyruswong@argyllscott.com.hk and I will answer any questions you might have about the role.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.

Frequently asked questions

Who is hiring for the Senior Project Manager — Contact Centre & Conversational AI role?
Argyll Scott is hiring for the Senior Project Manager — Contact Centre & Conversational AI position, a Shazamme client. Apply directly on the employer's career site.
Where is the Senior Project Manager — Contact Centre & Conversational AI job located?
The Senior Project Manager — Contact Centre & Conversational AI role with Argyll Scott is based in Hong Kong, HK.
What does the Senior Project Manager — Contact Centre & Conversational AI role pay?
Argyll Scott lists the Senior Project Manager — Contact Centre & Conversational AI role at HKD 70,000–75,000 per year.
Is the Senior Project Manager — Contact Centre & Conversational AI role full-time or contract?
This is a full time position at Argyll Scott.
What experience level is the Senior Project Manager — Contact Centre & Conversational AI role?
The Senior Project Manager — Contact Centre & Conversational AI position is aimed at senior-level candidates.
How do I apply for the Senior Project Manager — Contact Centre & Conversational AI role at Argyll Scott?
Apply directly on Argyll Scott's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
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