Customer Service Officer

Brook Recruitment ·www.brookrecruitment.com.au

Location Australia
Type Full time
Level Mid
Source Shazamme
Design Marketing Customer Success
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Join a supportive, close-knit team where you’ll take real ownership of customer relationships and see your work through from start to finish.

This is a temp-to-perm opportunity with a well-established business, offering stability, growth, and a genuinely positive team environment.
About the Company
This is an opportunity to join a well-established, globally recognised business within the interiors and product space, known for its strong reputation, quality offering, and commitment to customer experience.
Their Melbourne team is collaborative, down-to-earth, and genuinely supportive - a group that works closely together, communicates openly, and takes pride in what they do.
Benefits

  • Temp-to-perm opportunity (trial the role before committing long-term) 
  • Supportive, close-knit team culture 
  • Genuine flexibility when needed 
  • Exposure to both customer service and logistics functions 
  • Modern office in an inner-city Melbourne location, with excellent access to public transport 
  • Opportunity to grow and evolve within the role 
About the Role
We are seeking two Customer Service Officers to join a high-performing Customer Experience team.
This is a hands-on, fast-paced role where you will take ownership of customer enquiries from start to finish, ensuring a seamless and professional experience throughout.
You’ll be working across multiple systems, supporting customers with orders, stock enquiries, and timelines, while collaborating closely with internal teams across logistics, sales, and finance.
Key Responsibilities
  • Manage customer enquiries and cases from start to resolution 
  • Provide timely updates and clear communication to customers 
  • Process orders, track stock, and support order fulfilment 
  • Liaise with internal teams to resolve queries efficiently 
  • Maintain accurate records and system notes 
  • Assist with logistics coordination and general team support 
  • Contribute to daily team check-ins and shared workload 
What We’re Looking For
  • Minimum 2 years’ experience in a customer-facing role (retail, hospitality, or corporate) 
  • Confident communicator, comfortable on the phone and via email 
  • Strong organisational skills with the ability to manage multiple tasks 
  • Adaptable and comfortable working across systems and processes 
  • A quick learner who can pick up new systems, products, and processes confidently
  • Strong problem-solving ability with a proactive, solutions-focused mindset
  • A team player with a positive, accountable attitude 
  • Someone who is humble, solutions-focused, and genuinely enjoys helping people 
  • Experience with CRM systems (e.g. Salesforce) is beneficial, but not essential.

How to Apply
Click APPLY or email your resume to lewis@brookrecruitment.com.au.
For a confidential discussion, please call Lewis on 0448 713 139. 

Frequently asked questions

Who is hiring for the Customer Service Officer role?
Brook Recruitment is hiring for the Customer Service Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Officer job located?
The Customer Service Officer role with Brook Recruitment is based in AU.
Is the Customer Service Officer role full-time or contract?
This is a full time position at Brook Recruitment.
What experience level is the Customer Service Officer role?
The Customer Service Officer position is aimed at mid-level candidates.
How do I apply for the Customer Service Officer role at Brook Recruitment?
Apply directly on Brook Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct