Enterprise Account Manager

Page PAGE 2 of NUMPAGES 4 Document #: HR.000.12Page PAGE 2 of NUMPAGES 4 JOB DESCRIPTIONJob Title: Enterprise Account ManagerDate: May 4, 2026Location/Department: SalesSupervisor’s Name/Title: Director of Revenue and Pricing Job Purpose: The Enterprise Account Manager (EAM) serves as the post-sale owner of client execution and experience, ensuring the seamless conversion of approved estimates into successfully delivered projects. This role operates at the intersection of Sales, Client, and Production, providing structured coordination, disciplined communication, and operational alignment. The EAM is accountable for end-to-end client communication starting with estimate requests or generation, maintaining continuity, protecting expectations, and ensuring delivery against scope, timeline, and quality standards. This role also oversees client program onboarding and implementation for complex Brandstash Storefront setups, Boombox direct mail campaigns, complex WF installations, and new program rollouts, ensuring successful launches, operational readiness, and alignment across all internal and client-facing stakeholders. In parallel, the role drives organic revenue expansion within assigned enterprise and house accounts by leveraging historical project data, identifying new opportunities, and positioning Southeastern Printing’s full suite of capabilities. This position is critical in transforming transactional engagements into recurring, relationship-driven revenue streams. Essential Job Responsibilities: Serve as the primary point of contact for clients post-sale, ensuring a smooth transition from Business Development. Build and maintain strong, long-term relationships with key stakeholders, acting as a trusted advisor. Translate CSR production updates into clear, proactive client communication Manage timelines, expectations, and delivery commitments Identify risks early and drive resolution while maintaining client confidence Maintain client confidence by delivering on commitments and following through without fail. Gather, organize, and validate all project details, specifications, and requirements from clients. Work with clients and internal teams to ensure all necessary information, assets, and approvals are in place prior to production. Interpret client requirements and translate them into accurate scopes and pricing assumptions. Partner with Estimating on complex, custom, or large-scale projects requiring advanced analysis. Ensure all project information is complete, accurate, and properly documented before handoff. Act as the gatekeeper of all project’s due dates, establishing timelines, confirming feasibility, and ensuring alignment with client expectations. Transition fully defined and approved projects to Client Services for execution with Production. Provide clear, complete job instructions and expectations to ensure a seamless handoff. Maintain visibility into project progress while allowing Client Services to manage day-to-day production coordination. Step in to support issue resolution, escalations, or client communication as needed. Identify opportunities to grow existing accounts through upselling and cross-selling services. Support Business Development efforts by assisting with presentations, RFPs, and onboarding of new clients. Monitor market activity and relevant media to identify potential prospects and new opportunities. Clearly articulate the company’s full suite of services and value propositions to clients and prospects. Collaborate with clients and internal teams to support marketing and fulfillment programs, including: Campaign execution (e.g., marketing automation platforms) Product demos and platform walkthroughs Sample coordination and distribution Work closely with Estimating, Planning, Production, and Client Services teams to ensure alignment and efficiency. Improve internal and external processes to streamline workflows and enhance client experience. Act as the internal advocate for the client, ensuring their needs are represented while aligning solutions with operational capacity and profitability objectives. Ensure projects align with profitability goals and client budgets. Monitor account health, project performance, and key metrics. Align with Business Development for regularly scheduled client business reviews. Support reporting on account status, growth opportunities, and financial performance. Competencies for Achieving Essential Job Responsibilities Focusing on Client Needs Strong Interpersonal Skills Quality/Attention to Detail Strong sense of ownership and accountability for timelines and deliverables Problem Solving Excellent Communication Skills Initiative Self-directed Planning and Organizing Dependability Accountability Professional Decorum Job Knowledge Safety AwarenessQualifications: Education: Bachelor’s degree preferred in Business, Marketing, Communications, or a related field Experience In: > 3-5 years’ experience in account management, project management, or business development (commercial print industry preferred) Knowledge Strong understanding of client relationship management and the ability to effectively support and communicate with diverse stakeholders Familiarity with commercial printing, direct mail, marketing services, fulfillment, or supply chain solutions is desirable, but not required Exceptional communication skills, clear, concise, and professional in both written and verbal interactions Proven ability to manage multiple projects, prioritize effectively, and meet deadlines in a fast-paced environment Strong analytical, problem-solving, and critical-thinking abilities Proficiency with project management, workflow, and ERP systems, with the ability to quickly learn new tools and platforms Familiarity with AI tools and the ability to leverage them to improve productivity, communication, and workflow efficiency Energetic, adaptable, and client-focused with a positive, solutions-oriented mindset Technical Skills Demonstrated ability to manage multiple projects simultaneously with accuracy, organization, and attention to detail Proficiency in Microsoft Office applications, including Excel, Word, and Outlook, for communication, data management, and reporting Ability to quickly learn and effectively utilize new software, systems, and workflow tools Strong written and verbal communication skills, including professional email and phone etiquette Solid numerical and analytical skills, with the ability to perform basic calculations and interpret data Culture and Motivational Fit The mission for all Southeastern associates is to protect and enhance our Clients’ brand. Every decision we make, every action we take with the products and services we offer needs to reflect the sole purpose of serving that mission. Our associates are expected to work collaboratively, communicate honestly and respectably, embrace change, and focus on processes that contribute to a positive Client experience. We value associates that embrace new learnings and are adaptable to an ever-changing work environment. Physical Requirements: Must be able to sit, stand, climb or kneel as required Must have visual acuity necessary to read material composed on video display terminals. Must have the ability to move from place to place within the building. Must be able to complete repetitive motion of hands and arms to input/retrieve information from computer. Must be able to bend/reach to get materials from floor, high and low shelves. Must be able to lift/carry up to 20 lbs., such as print materials, paper samples, etc. Complexity: (Refers to complexity of analyzing data or complex issues regarding direction, problems solution and decision making) Due the nature of print and print Client needs, problem solving and decision making during the sales and print process is necessary on a regular basis. Independent Thinking: This role requires strong independent judgment and the ability to apply critical thinking in a dynamic, client-driven environment. The Enterprise Account Manager must evaluate situations, identify tradeoffs, and develop balanced solutions that align client expectations with operational capabilities and company policies. The position operates within established processes, but requires the ability to challenge assumptions, anticipate risks, and make informed decisions that support both client outcomes and business objectives. Success in this role depends on the ability to bridge client needs with internal constraints through thoughtful, solution-oriented decision-making on a consistent basis. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments). Employee ________________________________________________ Date ________________________________ Supervisor ________________________________________________ Date ________________________________ ]>