Customer Service Liaison Administrator
Aspect Personnel ·www.aspectpersonnel.com.au
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The Company:
Our FMCG client is a market leader in their division and currently growing. This has enabled the expansion of the Supply Chain team and the opportunity to bring on an experienced Customer Service/Sales Administrator to support their production.
The Role:
Reporting into the Supply Chain Manager, and working alongside 2 other teammates. You will work collaboratively with the team to understand the full operation to be able to cover each other when needed.
Key Responsibilities
Skills & Experience
Our FMCG client is a market leader in their division and currently growing. This has enabled the expansion of the Supply Chain team and the opportunity to bring on an experienced Customer Service/Sales Administrator to support their production.
The Role:
Reporting into the Supply Chain Manager, and working alongside 2 other teammates. You will work collaboratively with the team to understand the full operation to be able to cover each other when needed.
Key Responsibilities
- Enter and maintain customer sales orders in the ERP system accurately and on time.
- Monitor open orders and backorders, communicating updates or delays proactively.
- Keep customers informed of production schedules, changes, and potential delays.
- Respond to enquiries on orders, stock, pricing, and documentation.
- Coordinate customer requirements with Production, Warehouse, QA, and Logistics.
- Work with the Supply Chain Manager to align customer needs with production capabilities.
- Prepare and send customer reports (inventory, order status, delivery performance).
- Maintain accurate customer records and documentation.
- Support internal departments to resolve any product or delivery issues
Skills & Experience
- Previous experience in customer service, sales administration, or order fulfilment (manufacturing or supply chain experience preferred).
- Strong written and verbal communication skills.
- Excellent attention to detail and accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong work ethic
- ERP experience (MYOB highly regarded) and intermediate Excel proficiency.
Frequently asked questions
Who is hiring for the Customer Service Liaison Administrator role?
Aspect Personnel is hiring for the Customer Service Liaison Administrator position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Liaison Administrator job located?
The Customer Service Liaison Administrator role with Aspect Personnel is based in Melbourne, VIC, AU.
What does the Customer Service Liaison Administrator role pay?
Aspect Personnel lists the Customer Service Liaison Administrator role at AUD 80,000–90,000 per year.
Is the Customer Service Liaison Administrator role full-time or contract?
This is a full time position at Aspect Personnel.
What experience level is the Customer Service Liaison Administrator role?
The Customer Service Liaison Administrator position is aimed at mid-level candidates.
How do I apply for the Customer Service Liaison Administrator role at Aspect Personnel?
Apply directly on Aspect Personnel's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.