Customer Service Advisor - Out of Hours

Our public sector client based in the heart of Lincoln, has an exciting opportunity for an Out of Hours Customer Service Advisor to join their team as soon as possible!

The role will be temporary for a 3 month period initially however; this does have the potential to turn permanent depending on performance.

This is a part time opportunity, working 20 hours per week. Please note, this is an out of hours role and so you will work 4 days per week, with a 5 hour shift each day, between the following times:

· Monday to Friday 17:30-23:30
· Saturday & Sunday 08:00-23:30

The pay rate for the role is £12.69 per hour.

The main purpose of the role is to take inbound calls on behalf of Lincolnshire County Council Services including Adult Care, Children’s Services, Highways, Registration & Celebratory Services, Library Services.

We deliver a diverse range of services, many of which play an important part in people’s lives - whether it is carrying out a social care assessment to enable a resident to stay safely at home, taking a contact to support a child in need or simply renewing a library book, it can be hard, but rewarding work.

Contacts in this area can be highly emotive and challenging, a level of resilience is required to deal with difficult issues of high complexity.

· Undertake initial information gathering for assessment of the customer’s needs
· Identify appropriate information, advice, next steps and a suitable resolution
· Ensuring all information received and decisions made are accurately recorded
· Provide an exceptional customer service experience to all customers
· Showing empathy and understanding to the customers concerns
· Ensure all customers are dealt with courteously, fairly and without prejudice
· Liaise with other professionals to identify next steps for the customer
· Prioritising urgent contacts

To be considered for the role, you should have the following:-

· NVQ Level 2 Customer Service qualification or above
· Experience of working within a social care function or demonstrates an understanding of an aptitude for this type of work
· Able to demonstrate face to face or telephone customer service experience
· Competent in Microsoft Office applications including Word, Excel and Outlook

Please apply online in the first instance, send your CV to elliekerry@barkerross.co.uk <mailto:elliekerry@barkerross.co.uk> or call Barker Ross Lincoln on 01522 551910 today!

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.