Service Desk Officer (Information Technology)
Ashdown People ·www.ashdownpeople.com.au
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Service Desk Officer (Information Technology) – Temporary Role
6 May 2026 – 7 August 2026
Monday to Friday | 35 hours per week
We are seeking an experienced Service Desk Officer to join a Digital Services team on a temporary basis. This is a great opportunity to contribute to a dynamic, customer-focused IT environment supporting staff across multiple locations.
About the Role
As a Service Desk Officer, you will provide first and second-level IT support to internal users, ensuring timely and effective resolution of technical issues. You will play a key role in delivering high-quality customer service and supporting organisational technology systems.
Key Responsibilities
6 May 2026 – 7 August 2026
Monday to Friday | 35 hours per week
We are seeking an experienced Service Desk Officer to join a Digital Services team on a temporary basis. This is a great opportunity to contribute to a dynamic, customer-focused IT environment supporting staff across multiple locations.
About the Role
As a Service Desk Officer, you will provide first and second-level IT support to internal users, ensuring timely and effective resolution of technical issues. You will play a key role in delivering high-quality customer service and supporting organisational technology systems.
Key Responsibilities
- Deliver 1st and 2nd level support via phone, email, and other channels
- Troubleshoot hardware, software, and network issues
- Log, track and resolve incidents using the IT Service Management system
- Escalate complex issues to relevant teams
- Set up and configure IT equipment in line with standards
- Maintain accurate documentation, asset registers, and records
- Provide excellent customer service and follow up on issue resolution
- Ensure compliance with IT security and organisational policies
- Assist with reporting, service improvements, and team collaboration
- Certificate IV in Information Technology (or related field)
- Proven experience in an IT support/service desk role
- Experience supporting enterprise environments (networking, applications, infrastructure)
- Strong knowledge of Windows 10 and end-user environments
- Experience with audiovisual equipment and meeting room setups
- Excellent communication and customer service skills
- Current Class C Driver’s Licence
- Experience with Windows 11 device deployments
- Microsoft certifications (MCP, MCSE or equivalent)
- Experience in multi-site network environments
- ITIL Foundation (v3 or v4) certification
- Knowledge of Active Directory, SCCM, Office 365, and TechnologyOne
- Ability to work collaboratively in a team environment
- Flexibility with working hours when required
- Work in a supportive and collaborative team
- Gain experience across a diverse IT environment
- Contribute to meaningful organisational services
Frequently asked questions
Who is hiring for the Service Desk Officer (Information Technology) role?
Ashdown People is hiring for the Service Desk Officer (Information Technology) position, a Shazamme client. Apply directly on the employer's career site.
Where is the Service Desk Officer (Information Technology) job located?
The Service Desk Officer (Information Technology) role with Ashdown People is based in Blacktown, NSW, AU.
Is the Service Desk Officer (Information Technology) role full-time or contract?
This is a full time position at Ashdown People.
What experience level is the Service Desk Officer (Information Technology) role?
The Service Desk Officer (Information Technology) position is aimed at mid-level candidates.
How do I apply for the Service Desk Officer (Information Technology) role at Ashdown People?
Apply directly on Ashdown People's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.