Customer Service Advisor

Join a growing Australian fintech during an exciting period of growth
ASAP start | Up to 6-month temp assignment | High-volume customer support

Supportive team, structured training and potential for 2 days WFH once established
  
ROLE DETAILS

• Hourly rate: To be confirmed
• Location: Sydney CBD
• Start date: ASAP, ideally before 6 October
• Up to 6-month temporary assignment
• Rotating roster across operating hours of approximately 7am–7pm
• Weekend availability required, approximately 1 in 4 weekends
• Initially 5 days onsite for training and capability building
• Potential to WFH up to 2 days per week once fully competent, subject to performance and capability

ABOUT THE COMPANY
Join a growing Australian fintech supporting thousands of businesses across a diverse range of industries. Known for its people-first culture, collaborative leadership and investment in employee development, this organisation combines the pace and innovation of fintech with a strong focus on customer experience. You’ll join an established, supportive team during an exciting period of growth and increased customer demand.
ABOUT THE ROLE
Join a busy customer support team as part of a new temp cohort brought on to support increased enquiry volumes. You’ll manage high-volume, primarily Level 1–3 customer enquiries across phone, email and tickets, resolving straightforward issues and providing a positive customer experience. With condensed onsite training and support from experienced Team Leaders, you’ll quickly build your knowledge and confidence in a fast-moving fintech environment.
DUTIES

• Manage high-volume inbound customer enquiries across phone, email and tickets
• Resolve Level 1–3 customer queries efficiently and professionally
• Deliver clear, helpful and customer-focused support across every interaction
• Navigate Salesforce and internal systems to manage enquiries and customer information
• Escalate complex matters to experienced team members when required
• Maintain accurate records and documentation across customer interactions
• Meet contact centre KPIs, quality standards and performance expectations
• Adapt quickly to changing processes, priorities and customer needs
• Collaborate with Team Leaders and colleagues to deliver strong customer outcomes

SKILLS & EXPERIENCE

• Excellent verbal and written communication skills with confidence engaging customers
• Customer service experience gained within contact centres, hospitality, retail or another fast-paced environment highly regarded
• Recent graduates with strong communication skills and a demonstrated ability to learn quickly are encouraged to apply
• Tech-savvy and confident learning new systems and processes at pace
• Salesforce experience beneficial but not essential
• Resilient, adaptable and comfortable working in a high-volume, KPI-driven environment
• Strong work ethic with a proactive, team-focused approach
• Flexibility to work rotating shifts and approximately 1 in 4 weekends
• Full Australian working rights strongly preferred
• Ability to successfully complete relevant pre-employment checks

BENEFITS

• Up to 6 months of work with a leading Australian fintech
• ASAP start with structured, condensed onsite training
• Gain valuable experience within the fintech and financial services sector
• Potential to WFH up to 2 days per week once established and performing independently
• Supportive Team Leaders and experienced colleagues to help you succeed
• Opportunity to build experience across Salesforce and modern customer support systems
• Welcoming, collaborative and people-focused team culture
• Excellent opportunity for customer service professionals and recent graduates looking to build corporate experience

OUR RECRUITMENT PROCESS
At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.
Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role.
Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.
Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.