Medical Receptionist

ROLE DETAILS

• $56 per hour including casual loading
• Banyo, Brisbane
• Immediate start
• Monday to Friday, 8am–4pm
• Fully onsite role
• Initial 4–6 week temporary assignment
• Strong potential to extend, with the possibility of a permanent opportunity in future

ABOUT THE COMPANY
Join a well-established organisation with a welcoming GP clinic supporting a predominantly younger patient community alongside the general public. The clinic is known for its positive, proactive and collaborative team, with GPs and clinical staff working closely together. Located within a large Brisbane site, employees also benefit from secure parking, onsite amenities and a supportive working environment.

ABOUT THE ROLE
Step into a key front-desk position where you will keep the clinic running smoothly across patient bookings, billing, enquiries and administration. You’ll work closely with GPs, a Practice Nurse and broader support staff while confidently managing reception independently. With a supportive team close by and some role-specific training provided, this is a great opportunity for an experienced medical receptionist who can hit the ground running.

DUTIES

• Greet patients and manage front desk enquiries with warmth and professionalism
• Answer incoming calls and triage enquiries to the appropriate service or appointment
• Coordinate patient appointments, GP diaries and online bookings
• Manage HotDoc bookings, incoming documentation and patient information
• Liaise with GPs and clinical staff regarding appointments and diary changes
• Process Medicare billing accurately following consultations
• Manage international insurance claims and patient payments
• Process EFTPOS transactions and complete end-of-day reconciliation
• Maintain accurate patient records and medical documentation
• Follow up with patients for missing information or documentation
• Complete general clinic administration and reporting
• Support clinic processes and contribute ideas for service improvements where appropriate

SKILLS & EXPERIENCE

• Previous experience as a Medical Receptionist or Medical Administrator
• Experience within a GP practice, medical centre or similar healthcare environment
• Strong Medicare billing experience
• Confidence managing patient bookings, phone enquiries, payments and front desk operations
• Best Practice experience highly regarded
• MedicalDirector experience also highly regarded
• HotDoc experience advantageous
• Strong systems capability and confidence learning new processes quickly
• Warm, empathetic and professional communication skills
• Ability to work independently while collaborating closely with a supportive clinical team
• Current Working with Children Check highly regarded

BENEFITS

• $56 per hour including casual loading
• Consistent Monday to Friday hours, 8am–4pm
• Immediate start available
• Initial 4–6 week temporary assignment
• Potential to extend or progress into a permanent opportunity
• Secure onsite parking directly beneath the building
• Supportive GP and Practice Nurse environment
• Positive, friendly and proactive team culture
• Onsite café, tea room and other amenities
• Opportunity to join an established clinic and make an immediate impact

OUR RECRUITMENT PROCESS
At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.

Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role.

Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.

Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.