Front Desk Admin

Core Personnel Staffing ·corepersonnelstaffing.com

Location Carrollton, TX, US
Type Full time
Level Mid
Source Shazamme
Customer Service
Apply direct

Front Desk Admin (Bilingual)

Location: Carrollton, TX

Pay Rate: $18.00/hr

Shift: Monday through Friday, 8:00 AM – 5:00 PM]

Job Description

As the Front Desk Admin, you are the face of the company and the very first impression for our valued customers! You set the tone for the customer experience, handling inquiries, troubleshooting issues, processing orders, and ensuring overall satisfaction. Acting as the ultimate brand ambassador, you will represent our company with professionalism and warmth across various channels, including phone, email, and live chat.

Duties and Responsibilities

Other duties may be assigned.

  • Bilingual Support: Provides seamless, professional assistance to a diverse customer base in both English and Spanish (100% bilingual required).

  • Inquiry Management: Serves as the primary resource for customer inquiries regarding products, services, company policies, and pricing. (Note: Most of the daily workflow involves responding to emails, alongside live chat and phone support).

  • Issue Resolution: Actively listens to investigate customer complaints, troubleshoots complex problems, and delivers appropriate, timely solutions or alternatives.

  • Account Coordination: Processes customer orders, returns, exchanges, and account updates while accurately calculating charges and processing billing transactions.

  • CRM Documentation: Maintains highly detailed, accurate, and up-to-date records of all customer inquiries, complaints, and actions taken within the CRM system.

  • Interdepartmental Routing: Escalates complex issues to supervisors or routes tasks efficiently to internal teams (such as technical support or billing) to ensure a smooth resolution.

  • Front Desk Maintenance: Manages the reception area, greets visitors warmly, and performs general administrative or housekeeping duties to maintain a professional office space.

Qualifications

  • Language Skills: Must be 100% fully bilingual in English and Spanish with exceptional, polite verbal and written communication skills in both languages.

  • Technical Proficiency: Prior familiarity with multi-line phone systems, live chat software, and basic database management or CRM platforms.

  • Time Management: Highly organized professional with a proven ability to multitask, prioritize tasks, and manage email queues or ticketing systems effectively.

  • Core Competencies: Must be a reliable self-starter, demonstrate common sense problem-solving skills, and maintain a high level of accuracy and data integrity.

  • Availability: Must be punctual, dependable, and able to work the full designated shift.

  • Screening: Must be able to pass a pre-employment background check and E-Verify screening.

How to Apply

The hiring process is managed through the Carrollton branch. You can apply using either method below:

  • Online: Visit [https://corepersonnel.zenople.com/apply/CORE](https://corepersonnel.zenople.com/apply/CORE) (Important: Select the Carrollton office during the application).

  • In-Person: Visit the Carrollton office directly to fill out an application at:

    CORE Personnel

    1430 Valwood Pkwy, Suite 100

    Carrollton, TX 75006

#ENGHP

Frequently asked questions

Who is hiring for the Front Desk Admin role?
Core Personnel Staffing is hiring for the Front Desk Admin position, a Shazamme client. Apply directly on the employer's career site.
Where is the Front Desk Admin job located?
The Front Desk Admin role with Core Personnel Staffing is based in Carrollton, TX, US.
Is the Front Desk Admin role full-time or contract?
This is a full time position at Core Personnel Staffing.
What experience level is the Front Desk Admin role?
The Front Desk Admin position is aimed at mid-level candidates.
How do I apply for the Front Desk Admin role at Core Personnel Staffing?
Apply directly on Core Personnel Staffing's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct