Desktop Support Technician
Tandym Group ·careers.tandymgroup.com
Apply directA leading servics company in Vienna, VA is looking for a dedicated Desktop Support Technician, providing on-site support to end users within enterprise Windows environments.
Responsibilities:
- Diagnosing and resolving hardware and software issues
- Troubleshooting Windows 11 and Microsoft 365 applications
- Handling Palo Alto GlobalProtect client connectivity issues
- Utilizing ServiceNow for ticketing and issue tracking
- Providing excellent customer service
- Performing other duties, as needed
Qualifications:
- 1+ years of experience
- High School Diploma / GED
- Experience with Windows 11 environments
- Experience with M365 applications
- Strong troubleshooting skills
- Effective communication skills
- Excellent customer service skills
- Professional demeanor and attention to detail
Desired Qualifications:
- Associate's and/or Bachelor's Degree
- CompTIA A+ certification
- Microsoft 365 Certified: Fundamentals certification
- Experience using ConnectWise Remote Support Software
- Experience using CyberArk Workforce Password Management Software
- Experience troubleshooting Citrix VDI environments
Frequently asked questions
Who is hiring for the Desktop Support Technician role?
Tandym Group is hiring for the Desktop Support Technician position, a Shazamme client. Apply directly on the employer's career site.
Where is the Desktop Support Technician job located?
The Desktop Support Technician role with Tandym Group is based in Vienna, VA, US. The role is remote-friendly.
Is the Desktop Support Technician role remote?
Yes — the Desktop Support Technician position at Tandym Group is remote. Candidates based in US are preferred.
What does the Desktop Support Technician role pay?
Tandym Group lists the Desktop Support Technician role at USD 14–24 per hour.
Is the Desktop Support Technician role full-time or contract?
This is a full time position at Tandym Group.
What experience level is the Desktop Support Technician role?
The Desktop Support Technician position is aimed at mid-level candidates.
How do I apply for the Desktop Support Technician role at Tandym Group?
Apply directly on Tandym Group's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.