Solution Specialist and Strategic Account Manager

Join a dynamic team dedicated to driving innovative solutions and delivering exceptional client outcomes. We are seeking a Solution Specialist / Strategic Account Manager to join the high performing Federal Government team in Canberra, ACT, with the opportunity to work across regional and national scopes. This is a full-time position offering a collaborative environment where you’ll partner with key stakeholders to shape solution-led growth. The role offers flexibility, with hybrid work arrangements.

As the selected candidate, you will:

• Serve as the subject-matter expert for one or two core solutions, maintaining deep knowledge of capabilities, use cases, and pricing.
• Translate technical features into clear value propositions that demonstrate client benefits and outcomes.
• Support pre-sales activities by engaging in client meetings, workshops, and presentations.
• Contribute to solution design, scoping, and the development of proposals.
• Drive solution adoption within new and existing client accounts, identifying opportunities for expansion and removing barriers to ensure client success.
• Develop and enable go-to-market strategies, including creating playbooks, case studies, and solution collateral.
• Collaborate closely with Recruitment, Operations, and Leadership teams, as well as with marketing to align campaigns and thought leadership efforts.
• Provide market feedback to continuously refine offerings and improve positioning across industry verticals.

To be successful in this role you should have:

• Proven experience with complex workforce, technology, or professional services solutions.
• Background in pre-sales, solution design, or advisory roles.
• Strong expertise in one or more specialised solutions.
• Excellent communication skills, capable of engaging both technical and business stakeholders.
• Commercial acumen with an understanding of revenue and client value drivers.
• A credible, consultative approach as a subject-matter expert.
• Confidence in presenting and facilitating discussions.
• A collaborative and outcome-focused mindset.
• Attention to detail and a strong commitment to quality.

It is desirable if you have:

• Experience working across diverse industries and client types.
• Ability to develop market-facing materials and contribute to strategic initiatives.

This role provides an excellent opportunity to influence strategy and market positioning while working within a high-performing team committed to solution-led growth.

Please note that Aida, our after-hours AI conversational screening assistant, may be used as part of the initial application process.


Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.