Manager of Customer Success
MLC GROUP IT ·www.mlc.shazamme.com
Apply directob Description
As the leader of the Customer Success Team, you will be responsible for formulating and implementing measures to maximize the customer value of our service. You will play a key role in setting up and structuring the organization in its early phase and will actively be involved in CX initiatives in collaboration with the global team.
Responsibilities
With the mission of maximizing customer value, as the leader of the CS and Support teams, you will be responsible for:
- Designing and improving the overall CS process, including customer onboarding and support.
- Collaborating with the marketing and sales teams to improve operations based on CS insights.
- Redefining and analyzing health scores in line with product growth and evolution.
- Analyzing Voice of Customer and providing feedback and improvement suggestions to the product team.
- Hiring and managing CS/Support team members.
- You will tackle the above tasks in collaboration with the CPO and Head of CX.
Requirements
Essential Qualifications
- Experience in managing teams of 2 or more
- Field sales or customer success in SaaS.
- Business development in the IT domain.
- Experience as an IT or business consultant.
- Experience in an information systems department.
Preferred Qualifications (WANT)
- Work experience in a startup or during a business launch phase.
- Experience using English in professional settings.
Frequently asked questions
Who is hiring for the Manager of Customer Success role?
MLC GROUP IT is hiring for the Manager of Customer Success position, a Shazamme client. Apply directly on the employer's career site.
Where is the Manager of Customer Success job located?
The Manager of Customer Success role with MLC GROUP IT is based in US.
What does the Manager of Customer Success role pay?
MLC GROUP IT lists the Manager of Customer Success role at USD 8,000,000–15,000,000 per year.
Is the Manager of Customer Success role full-time or contract?
This is a full time position at MLC GROUP IT.
What experience level is the Manager of Customer Success role?
The Manager of Customer Success position is aimed at mid-level candidates.
How do I apply for the Manager of Customer Success role at MLC GROUP IT?
Apply directly on MLC GROUP IT's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.