Customer Service Advisor

Deluxe Recruitment Vincere ·www.deluxe-recruitment.co.uk

Location Bamber Bridge, United Kingdom
Type Full time
Level Mid
Source Shazamme
Logistics Distribution and Supply Chain
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Customer Service Advisor

Bamber Bridge

£25,000

 

Our client is a family run business which supplies warehousing facilities, transport and distribution covering the UK and Europe. Due to continued expansion, they require an additional customer service advisor to work within the warehouse administration department. This position is based in the UK Traffic office in Preston, in a large vibrant office which houses Transport, Network, Transport Admin, Networks and Warehouse admin, it is a busy and lively environment. The hours for this position are a rotating Shift Pattern - 0700-1530, 0800-1630 and 0900-1730.

Job specification:
• Working mainly on our in-house Traffic Management System and our Network Partners Systems following through deliveries to their end destination
• Checking deliveries are running on time and informing the customer of any issues
• Dealing with a high volume of customer queries via phone and email
• Liaising internally with our Traffic Department regarding any changes or updates to the system (e.g. pallet quantities or date changes)
• Checking out Network Partners Systems to ensure all pallets are out for delivery and informing the customer of any issues
• Arranging re-routes if necessary (e.g. if a pallet has been mislabelled)
• Dealing with the unallocated freight sheet from the warehouse. This is a list compiled by the warehouse mid-morning each day which details the job number of any pallets on the warehouse floor which have not gone out but show today’s delivery date.

Skills/Attributes Required:
• Very strongly customer focused
• High level of attention to detail
• Someone who will roll their sleeves up and take ownership of a problem and look for solutions
• Someone who will go above and beyond for the benefit of their customer
• Dealing with customer problems and providing delivery updates
• A strong team player

Frequently asked questions

Who is hiring for the Customer Service Advisor role?
Deluxe Recruitment Vincere is hiring for the Customer Service Advisor position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Advisor job located?
The Customer Service Advisor role with Deluxe Recruitment Vincere is based in Bamber Bridge, GB.
Is the Customer Service Advisor role full-time or contract?
This is a full time position at Deluxe Recruitment Vincere.
What experience level is the Customer Service Advisor role?
The Customer Service Advisor position is aimed at mid-level candidates.
How do I apply for the Customer Service Advisor role at Deluxe Recruitment Vincere?
Apply directly on Deluxe Recruitment Vincere's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
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