Technical Account Manager

As a Technical Account Manager, you will be the primary contact and escalation point to customers for all technical & security related customer issues, providing proactive technical guidance to customers to drive security operations excellence.

What you will do

• Manage and maintain a professional business relationship with assigned customer accounts through regular communication, on-site meetings and executive briefings
• Lead and drive deployment of the Cybereason software within the customer’s environment
• Technical troubleshooting and smooth escalation/coordination between Support/DevOps/R&D
• Participate in & if required lead any Technical Initiatives to ensure the customer is a promoter of Cybereason
• Understand & assess the Technical & Security Value of the customer and act on any risks uncovered
• Drive best practices and minimize the probability of operational issues occurring across our strategiccustomers
• Track & manage any assigned actions for the customer and ensure that all assigned customers or potential customers receive high quality support from all departments within the organization
• Work closely with other departments & functions within the organization to ensure that clear and concise communication is managed for the customer
• Ensure that relevant customer information is continuously communicated to other departments, and ensure that the customer receives documented updates in a timely manner
• Help customers understand how they can integrate Cybereason into their incident response procedures

What we are looking for

• Experience in developing and implementing security operations and technology in large, complex enterprises in multiple industry verticals, across a wide range of technology platforms
• Strong skills in technical & security capabilities like Identity and Access Management, Data Security, Infrastructure Security, and Incident response
• Deep account management experience along with a customer focused background with a strong commitment to customer success & satisfaction. (Enterprise-sized customer experience is a plus)
• Excellent verbal and written skills including report writing and presentation skills
• Experience with Endpoint Detection Systems, Anti-Virus systems, knowledge of SOC environments or in related environments
• Someone that is a strong coordinator: well-organized and analytical with an ability to work well under pressure