Sales & Operations Manager

Executive recruitment company, Monroe Consulting Malaysia is partnering with a well-established global logistics and supply chain organization with decades of industry experience in providing integrated logistics solutions worldwide. The company is now looking to hire a Sales, Marketing & Operations Manager to lead and drive the overall logistics business sector.

This role will oversee end-to-end commercial and operational functions, including sales, marketing, customer service, operations, and business development. The position plays a key role in developing growth strategies, securing new business opportunities, managing customer relationships, optimizing operational performance, and ensuring profitability while maintaining high service standards.

Job Responsibilities:

Business Strategy & Commercial Growth:

• Lead and oversee the overall Logistics Sector, covering Sales, Operations, Commercial, Customer Service, and related business functions.
• Develop and execute sales and marketing strategies to achieve business growth, customer retention, and profitability targets.
• Identify new business opportunities, develop customer relationships, and expand total supply chain solutions across assigned industries.
• Build and maintain strong relationships with customers, vendors, and key stakeholders to drive business performance.

Sales & Business Development:

• Manage the end-to-end sales cycle, including customer engagement, solution development, proposal preparation, and contract negotiations.
• Lead the preparation and submission of tenders, RFQs, and business proposals with competitive logistics solutions tailored to customer requirements.
• Review market trends, customer feedback, and competitor activities to recommend business strategies and pricing improvements.
• Support regional and local business opportunities as assigned by senior management.

Operations & Performance Management:

• Oversee operational activities to ensure service quality, customer satisfaction, and compliance with agreed service levels.
• Conduct regular business reviews with customers and internal stakeholders to monitor performance and identify improvement opportunities.
• Drive productivity improvements, process optimization, and effective resource utilization to maximize operational efficiency.
• Monitor costs and implement initiatives to improve profitability and operational performance.

Risk, Compliance & Safety Management:

• Manage business risks and ensure compliance with company policies, statutory requirements, and industry standards.
• Identify operational safety risks and implement preventive measures to maintain a safe working environment.
• Ensure employees adhere to workplace safety policies and integrate safety practices into daily operations.

Leadership & Team Management:

• Provide leadership and direction to cross-functional teams to achieve business objectives and KPIs.
• Foster a high-performance culture by driving accountability, collaboration, and continuous improvement.
• Perform additional responsibilities and projects assigned by senior management when required.

Job Requirements:

• Bachelor’s Degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Minimum 8 years of experience in logistics, freight forwarding, supply chain, or related industries.
• Proven experience managing commercial and operational functions within the logistics sector.
• Strong background in sales strategy, business development, customer relationship management, and solution selling.
• Experience handling tenders, RFQs, pricing strategies, and supply chain solutions is highly preferred.
• Strong understanding of logistics operations, cost management, and service improvement initiatives.
• Excellent leadership, communication, negotiation, and stakeholder management skills.
• Ability to drive business growth while balancing operational excellence and profitability.