Customer, Metering & Billings Transformation Lead

We're partnering with a leading organisation on a major customer, metering and billing transformation. You'll lead the re-imagining of Meter-to-Cash spanning customer operations, metering, billing, collections and revenue assurance to materially improve customer and employee experience, regulatory outcomes and cost-to-serve, owning transformation agendas from problem definition through to realised benefits.
You'll facilitate executive workshops, develop board-ready roadmaps and investment cases, and drive Lean, automation and AI-enabled process redesign outcomes-led rather than system-led, with platforms such as SAP as key enablers.

Required Skills & Experience:

• 10–15+ years' experience in strategy, management consulting or consulting-led transformation roles within complex organisations.
• Demonstrated leadership of large workstreams or programs with measurable outcomes (productivity, experience, risk, cost).
• Experience operating credibly at senior executive level in regulated or publicly scrutinised environments.
• Structured, hypothesis-led problem solving with exceptional communication, facilitation and organisational change management skills.
• Demonstrated application of Lean, Six Sigma, process re-engineering and continuous improvement methods.
• Experience using enterprise platforms (e.g. SAP S/4HANA, EAM, Ariba) to enable redesigned business processes and operating models (desirable).

This is an excellent opportunity to take ownership of high-impact transformation at the intersection of strategy, operations and technology, with flexible hybrid working arrangements and the chance to make a genuine impact. Our client is an equal opportunity employer and welcomes applications from diverse backgrounds and experiences.